Human Services Administrator
Dennis Peterson
Community Counseling Centers of Chicago (C4)
Chicago,IL
Work Preference
Desired Job Title
Social Services DirectorQuality ManagerWork Type
Full TimeLocation Preference
HybridRemoteOn-SiteLocation:
Chicago, IL, USOpen to relocation:
NoSummary
Dynamic leader with a strong work ethic and proven expertise in quality management at Community Counseling Centers of Chicago. Skilled in data compilation and team collaboration, I successfully managed compliance and training initiatives to ensure adherence to state guidelines. Committed to fostering a culture of excellence and continuous improvement.
32
years of professional experience
Work History
Director of Quality & Compliance
18 Years 3 Months- Maintained compliance with regulatory requirements related to Rule 132 / 140, Joint Commission, BALC
- Trained staff on best practices for quality management and documentation of services provided.
- Analyzed data trends to inform decision-making.
- Collaborated with leadership to align quality objectives with organizational goals and mission statement.
- Built strong partnerships with key stakeholders, enabling increased collaboration on problem-solving efforts and overall process improvements.
- Oversaw utilization management process to comply with Rule 132 through supervisory peer reviews.
- Directed clinical documentation committee comprising directors, supervisors, and clinical staff.
- Supervised clinical records department, managing electronic medical records and ensuring HIPAA-compliant correspondence.
- Oversaw management of agency EMR systems and external portals.
Coordinator of Supported Employment
1 Year 8 Months- Developed individualized employment plans to enhance client job readiness and placement success.
- Coordinated training sessions for clients on resume writing and interview skills, improving confidence and employability.
- Trained all site staff on documentation requirements to ensure compliance and accuracy.
Psychosocial Rehabilitation (PSR) Coordinator
12 Years 2 Months- Orchestrated quarterly planning meetings and led documentation training sessions.
- Monitered staff compliance with documentation requirements
- Managed clinical caseload while facilitating group and individual sessions to meet direct service time targets.
Education
Master of Arts - Human Services Administration
Bachelor of Arts - Psychology
Skills
Strong work ethic
Teamwork and collaboration
Effective communication
Organizational skills
Self motivation
Problem-solving abilities
Reliability
Critical thinking
Team leadership
Training and development
Data collection
Timeline
Director of Quality & Compliance
Community Counseling Centers of Chicago (C4)
07.2008 - Current
Coordinator of Supported Employment
Community Counseling Centers of Chicago
11.2006 - 07.2008
Psychosocial Rehabilitation (PSR) Coordinator
Community Counseling Centers of Chicago
09.1994 - 11.2006
Concordia University
Master of Arts from Human Services Administration
University of Wisconsin, Parkside
Bachelor of Arts from Psychology