Maria Delgado
Charlotte,United States
Summary
Communications professional with over three years of ongoing successful engagement in a company's organizational culture. Skilled in managing successful internal and external company matters as well as implementation of new ideas, brand awareness and improved reputation resulting in superior stakeholder relationships, increased productivity and employee engagement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
EVV (Electronic Visit Verification) Compliance and Quality Assurance Specialist
Karolina's Home Care
04.2023 - Current
- Manage visit errors in all EVV systems and work them to completion
- Work on Excel-based reports to reconcile errors and validate system information
- Serve as subject matter expert on all EVV systems and provide training to others as needed
- Provide educational/training assistance to caregiver staff on the appropriate use of the EVV systems in order to drive compliance
- Provide support in implementing improvements to processes and electronic information systems to ensure ongoing efficiency across the organization
- Monitoring and trending EVV data to ensure procedures and processes are working properly.
Office Coordinator/Administrative Assistant
Karolina's Home Care
12.2021 - 12.2023
- Manage office communication and facilitate key tasks for everyone in the office
- Carry out administrative duties such as filing, typing, copying, binding, scanning, etc
- Make sure the office is running smoothly, organized, and efficiently
- Answer phone calls, greet visitors, and distribute mail
- Handle multiple projects proactively
- Empathize with team and outsiders/good negotiation skills
- Assist in managing aspects of new hire orientation
- Ability to maintain a strict level of confidence
- Focuses on eliminating all process variation by creating, revising and strictly implementing a set of tightly and precisely defined processes, procedures and checklists.
Transportation Costumer Service Representative
Karolina's Transportation
12.2021 - 12.2023
- Facilitates flow of information between different stakeholders (company/client/Drivers/contractors)
- Resolves any potential issues that impacts customer experience and business continuity.
Childcare Assistant Teacher
KinderCare Learning Companies
05.2018 - 09.2019
- Assisted teachers with the implementation of KCE's curriculum in a way that was consistent with the unique needs of each child
- Supported center's success by partnering with center staff and leadership to achieve goals around enrollment, accreditation, and engagement
- Cultivated positive relationships with families, teachers, state licensing authorities, community contacts, and corporate partners
- Outstanding customer service skills.
Child and Youth Program Lead
35th Force Support Squadron
10.2013 - 10.2017
- Coordinates and conducts activities for children and/or youth ranging in age from 6 weeks to 18 years
- Creates an environment which welcomes participant interest and promotes positive interactions
- Implements program options for children and youth with special requirements
- Demonstrates, instructs, leads and facilitates planned and spontaneous program activities
- Briefs staff, management, and parents on activities
- Conducts inventory on equipment and supplies.
Education
Communication Studies, Organizational Communication
University of North Carolina At Charlotte
Charlotte, NC04.2020
Skills
- Detail Oriented
- Quality Assurance
- Problem-solving skills
- Analytical Thinking
- Multitasking
- Employee Relations
- Human resources
- Team Collaboration
- Customer Service
- Creativity
- Adaptability
- Strong work ethic
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- CPR (CPR) - American Red Cross
- E-verify - KAROLINAS HOME CARE, LLC, 12/2022, 12/2024
Timeline
EVV (Electronic Visit Verification) Compliance and Quality Assurance Specialist
Karolina's Home Care
04.2023 - Current
Office Coordinator/Administrative Assistant
Karolina's Home Care
12.2021 - 12.2023
Transportation Costumer Service Representative
Karolina's Transportation
12.2021 - 12.2023
Childcare Assistant Teacher
KinderCare Learning Companies
05.2018 - 09.2019
Child and Youth Program Lead
35th Force Support Squadron
10.2013 - 10.2017
Communication Studies, Organizational Communication
University of North Carolina At Charlotte