Summary
Overview
Work History
Education
Skills
Timeline
Server

Dennis Pham

Boston,MA

Summary

Energetic and always committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Overview

6
6
years of professional experience

Work History

Concierge

Highbridge Concierge
06.2022 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

Server

Lord Hobo
04.2022 - Current
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Receptionist

Polished Prima
05.2021 - 04.2022
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Server

M.J O'Connors
11.2020 - 05.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Barback

The Broadway
01.2019 - 11.2020
  • Restocked ice, condiments and snacks.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Replaced empty kegs and soda syrups.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.

Education

High School Diploma -

TechBoston Academy
Boston, MA
06.2019

Skills

  • Teamwork and Professionalism
  • Calendar and Scheduling Software
  • Service-Oriented
  • Highly Adaptable
  • Strong Work Ethic
  • Effective problem solving

Timeline

Concierge

Highbridge Concierge
06.2022 - Current

Server

Lord Hobo
04.2022 - Current

Receptionist

Polished Prima
05.2021 - 04.2022

Server

M.J O'Connors
11.2020 - 05.2021

Barback

The Broadway
01.2019 - 11.2020

High School Diploma -

TechBoston Academy

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Dennis Pham