DENNIS R. SMITH
Cambria Heights,USA
Summary
Experienced logistics and customer services professional with a strong background in supply chain management and customer care resolution. Demonstrated ability to plan, implement, and control the efficient flow of goods and services in both forward and reverse logistics. Currently seeking a leadership role within an established or growing organization to leverage prior experience. Key areas of expertise include logistics, supply chain management, inventory control, communication skills, transportation solutions, process improvement, and supervision.
Overview
22
22
years of professional experience
Work History
Warehouse associate/Starbucks specialist
Hudson Group
Queens, NY
03.2023 - Current
- Managed processing and packaging of orders.
- Ensured accuracy while inspecting and reporting defective items.
- Maintained organized and up-to-date inventory for seamless operations.
- Managed organization of items before dispatch.
- Placing orders to keep up with warehouse and store demands
- Resolve inventory discrepancies
- Executed off-site inventory initiatives across all designated areas with guidance from management.
- Facilitated clear communication between team members and management.
- Maintained compliance with established warehouse guidelines and safety standards.
Inventory Supervisor
Raymour & Flanigan
01.2013 - 01.2018
- Company Overview: New York
- Coordinated movement of high-end showroom products to various destinations in the northeast.
- Stage, arrange, and set-up new luxury showroom items for display
- Directed stock organization and supervised restocking activities.
- Established a system for recording inventory transfer.
- Experienced in applying MS Word, Excel, GERS, and Red Prarie geo-tracking systems for various operations.
- New York
- Key Accomplishments
- Customer Service: Enhance the customers’ experience by ensuring luxury items are stock and available for purchase
- Resolved customer care issues including payment resolutions and item replacements.
- Process Improvement: Develop check-list process to quality control showroom luxury items
- Developed effective personnel training procedures to improve operational efficiency.
Stock Support Lead
William Sonoma West Elm
New York, NY
01.2011 - 01.2013
- Verified and logged delivered products after unloading each truck.
- Maintained optimal product levels on sales floor through routine checks.
- Trained stock clerk staff on the flow of product processing
- Developed, organized, and implemented weekly inventory tracking system.
- Raised efficiency in tracking products, ensuring high stock levels.
- Recruited and trained support staff resulting in enhanced reliability and efficiency.
Visitor Service Host
Brooklyn Children’s Museum
Brooklyn, NY
01.2008 - 01.2011
- Company Overview: New York
- Monitored tour operations to maintain smooth interactions between parties.
- Patrolled museums complex and grounds, ensured security of access points
- Conducted tours and walk-through to prepare the museum for daily operations
- Remained a highly visible presence on museum floor during interpretive programs, events, and tour group visitations while monitoring traffic flow
- New York
- Key Accomplishments
- Handled challenging situations in customer service, security, and emergencies calmly.
- Acquired comprehensive expertise in using Microsoft Office tools.
Customer Service Representative
King Teleservices
01.2007 - 01.2008
- Company Overview: New York
- Handled stakeholders’ inquiries, complaints, and account questions and located resources for problem resolutions
- Informed investors on information regarding their mutual funds
- Maintained a professional attitude when dealing with all levels of management and clients
- New York
- Key Accomplishments
- Organizational Improvement: Recognized as “#1 Customer Service Rep”
- Ranking was based on accuracy customer service, duration of calls and availability
- Process Improvement: Contributed to an 8% sales increase by improving lead-generation and sales-tracking techniques
Store Clerk
Pathmark Supermarket
01.2006 - 01.2007
- Company Overview: New York
- Responsible for balancing out cash drawer at the end of each shift and submitting receipts to management
- Assisted in receiving and setting up sales floor marketing displays
- Responsible for keeping track of goods and disposing of anything that was beyond its freshness threshold
- New York
- Key Accomplishments
- Process Improvement: Managed the flow of approximately 44,000 items, organizing back stock areas, preparing products for stocking shelves, and rotating it though by date
Youth Program Coordinator
Brooklyn Children’s Museum
01.2003 - 01.2006
- Company Overview: New York
- Organized youthful projects for neighborhood children
- Liaised with existing community programs to broaden support services to youths where appropriate
- Recruited trained and supervised volunteer and employee staff including ongoing training classes focusing on advocacy youth development and crisis intervention
- New York
Education
High School Diploma -
Independence High School
New York, New YorkSkills
- Logistics & Supply Chain Management
- Inventory control
- Excellent communication skills
- Transportation solutions
- Process Improvement
- Supervising
Timeline
Warehouse associate/Starbucks specialist
Hudson Group
03.2023 - Current
Inventory Supervisor
Raymour & Flanigan
01.2013 - 01.2018
Stock Support Lead
William Sonoma West Elm
01.2011 - 01.2013
Visitor Service Host
Brooklyn Children’s Museum
01.2008 - 01.2011
Customer Service Representative
King Teleservices
01.2007 - 01.2008
Store Clerk
Pathmark Supermarket
01.2006 - 01.2007
Youth Program Coordinator
Brooklyn Children’s Museum
01.2003 - 01.2006
High School Diploma -
Independence High School