Dennis Rufolo
Sun City,AZ
Summary
Dynamic Information Management and Technology Consultant with a proven track record at Ewing Irrigation & Landscape Supply. Expert in IT risk management and network administration, enhancing operational efficiency and customer satisfaction. Adept at training teams and implementing systems that optimize processes and ensure compliance with IT security standards.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Information Management and Technology Consultant
Ewing Irrigation & Landscape Supply
07.2020 - 03.2025
- Provided expert guidance on best practices for data storage, backup, and recovery procedures to ensure business continuity during unexpected events.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
Information Technology Services Manager
Ewing Irrigation & Landscape Supply
05.1999 - 06.2020
- Led service team to enhance customer satisfaction and operational efficiency.
- Streamlined workflow processes, reducing service response times significantly.
- Trained and mentored staff on best practices in irrigation and landscape supply services.
- Implemented inventory management systems to optimize product availability and reduce waste.
Education
Bachelor of Arts - Elementary Education
Bradley University
Peoria, Illinois, ILSkills
- Network administration
- IT risk management
- ITIL framework
- IT security compliance
- IT service management
Certification
Cisco CCNP Enterprise Certified
Timeline
Information Management and Technology Consultant
Ewing Irrigation & Landscape Supply
07.2020 - 03.2025
Information Technology Services Manager
Ewing Irrigation & Landscape Supply
05.1999 - 06.2020
Bachelor of Arts - Elementary Education
Bradley University