Marlin Daniels
Hammond,LA
Summary
Results-driven IT professional with over a decade of progressive leadership experience in educational and consulting environments. Expertise in aligning technology solutions with organizational goals, managing complex infrastructure projects, and leading cross-functional teams to achieve strategic objectives. Demonstrated success in streamlining operations, enhancing systems, and ensuring optimal performance across diverse settings. Holds a Bachelor's degree in Computer Science and an MBA focused on Business Administration and Management, providing a solid foundation for driving impactful technology initiatives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Information Management and Technology Consultant
Evergreen Life Services
Hammond, LA
06.2024 - Current
- Lead enterprise IT operations across 10+ multi-site residential and clinical locations, performing daily system monitoring, log reviews, backup verification, and automated job validation
- Lead, manage and mentor a team of 10+ IT professionals while providing Tier III support, resolving complex hardware/software issues and overseeing secure user account administration.
- Successfully strengthened the agency's cybersecurity posture through continuous security monitoring, intrusion detection, patch management, and regulatory compliance, resulting in zero significant audit findings.
- Oversee a $2M+ IT budget and vendor relationships, optimizing contracts and data center operations to reduce costs
- Conduct performance tuning, hardware upgrades, and resource optimization (CPU, memory, storage), increasing network reliability by 30% across enterprise systems.
- Routinely meet with executive leadership and cross-functional teams to implement scalable technologies and cloud solutions, reducing manual reporting errors by 60% and improving operational efficiency.
Director of Technology
Algiers Charter Schools Association
New Orleans, LA
08.2020 - 05.2024
- Directed district-wide technology modernization across multiple campuses, overseeing WAN infrastructure, cloud migration, cybersecurity, and digital learning systems supporting a large student and staff population; built and maintained secure networks in an educational environment.
- Led rapid deployment of virtual learning platforms during the COVID-19 pandemic, administering Google Workspace for Education and Apple School Manager while implementing LMS, video conferencing, and district-wide device rollouts within accelerated timelines.
- Configured and maintained WAN network equipment and Microsoft Windows Server environments; supported Windows 7/10/11, Chrome OS, macOS, and Linux systems, including hard drive imaging and large-scale device provisioning for 1:1 initiatives.
- Managed telecommunications platforms, surveillance camera systems, and visitor management solutions to enhance campus safety, communication, and operational efficiency.
- Hired, mentored, and led a team of 15 IT professionals, serving as a key technical advisor to staff and executive leadership; improved help desk response times and strengthened service accountability.
- Ensured compliance with FERPA and state/federal technology regulations while administering a $1.2M+ IT budget aligned with district instructional and strategic goals, resulting in zero audit findings.
Director of Information Technology
Friendship Capitol High School
Baton Rouge, LA
06.2015 - 07.2020
- Directed all IT operations for the school, including systems administration, help desk support, device management, and technology procurement.
- Designed and executed a full network infrastructure overhaul, improving wireless connectivity and increasing system uptime by 40%.
- Developed and implemented staff training programs on educational technology tools, cybersecurity best practices, and digital literacy.
- Spearheaded the adoption of a 1:1 student device initiative, ensuring equitable access to technology across grade levels.
- Managed vendor relationships and negotiated service contracts, achieving a 20% reduction in annual IT expenses.
- Implemented a centralized ticketing system to streamline support requests, improving issue resolution times by 35%.
- Supported the rollout of student information systems and classroom management platforms, enhancing data reporting and administrative efficiency.
Information Technology Specialist
Friendship Capitol High School
Baton Rouge, LA
08.2013 - 05.2015
- Designed and maintained scalable software solutions for data-heavy applications; developed APIs supporting real-time and batch data processing and transformation.
- Integrated applications with SQL Server, improving performance through indexing, query tuning, and efficient data modeling.
- Partnered with IT leadership and analysts to support dashboards, reporting, and machine learning initiatives while contributing to data pipeline and system architecture decisions.
- Strengthened data security and compliance by implementing encryption, role-based access controls, logging, and proactive threat monitoring across cloud and on-premise environments.
- Provided Tier I–III technical support for Microsoft 365, Salesforce, Workday, and Windows/macOS environments; resolved routine and complex incidents using ServiceNow, consistently meeting SLA targets and maintaining efficient ticket queue management.
- Managed device deployment and lifecycle operations using Microsoft Intune; performed OS updates, threat scanning, alert monitoring, asset tracking, and documentation of technical procedures to support operational continuity.
Education
Master of Business Administration (MBA) - Business Administration and Management
University of Phoenix
05-2014
Bachelor of Science (BS) - Computer Science
Southern University And A&M College
Baton Rouge, LA12-2011
Skills
- IT Infrastructure Management
- Cloud Technologies
- Help Desk & End-User Support
- Client relationship management
- Network Administration
- Information Security & Compliance
- Data Management & Reporting
- Information management systems
- IT budgeting
Certification
Project Management Professional (PMP), PMI — In Progress (Expected May 2026)
LANGUAGE
English
Native
Timeline
Information Management and Technology Consultant
Evergreen Life Services
06.2024 - Current
Director of Technology
Algiers Charter Schools Association
08.2020 - 05.2024
Director of Information Technology
Friendship Capitol High School
06.2015 - 07.2020
Information Technology Specialist
Friendship Capitol High School
08.2013 - 05.2015
Master of Business Administration (MBA) - Business Administration and Management
University of Phoenix
Bachelor of Science (BS) - Computer Science
Southern University And A&M College