Dennis Shkembi
95 Birchwood Road, Paramus,New Jersey
Summary
Passionate about developing customer satisfaction and helping customers to success their needs and wants as bringing excellence in oral communication, active listening and detailed problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Walmart
09.2022 - Current
- Multitasked positions on bringing satisfaction for store needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sales Associate
Party City
08.2022 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Assisted my father in the family business
Lions Construction
01.2014 - Current
- Self-starter in performing heavy lifting materials and assisted with contracted projects
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Education
No Degree -
Bergen Community College
Paramus, NJ05.2024
High School Diploma -
Paramus High School
Paramus, NJ06.2022
Skills
- Fast
- Organized
- Multitask
- Problem-solving abilities
- Very creative
- Customer Service
- Teamwork skills
- Active Listening
Languages
English
Native or Bilingual
Albanian
Professional Working
German
Limited Working
References
Current Supervisors:
- Clayton McOgg: (914) 312-3519
- Yolanda Vega: (845) 544-0630
- Tyler Wentzel: (845) 670-2322
Timeline
Customer Service Representative
Walmart
09.2022 - Current
Sales Associate
Party City
08.2022 - 09.2022
Assisted my father in the family business
Lions Construction
01.2014 - Current
No Degree -
Bergen Community College
High School Diploma -
Paramus High School