Reliable, energetic, and resourceful technical support professional with over five years of experience resolving customer complaints and promoting conflict resolution.
Overview
9
9
years of professional experience
Work History
Airway Transportation System Specialist (H-Band)
FAA
Atlantic City
07.2022 - Current
Maintain and troubleshoot NAS communication, navigation, and weather systems
Coordinate facility outages and service restorations with Air Traffic and SSC
Perform preventive maintenance and corrective repairs
Document maintenance actions in MMS and Event Manager
Support NAS upgrades, testing, and system commissioning
Certified and experienced on the following NAS systems:
Runway Visual Range (RVR) System – Teledyne
Second Generation Doppler VOR
Second Generation VOR
Second Generation TACR Type FA-9996 with RTA-2 Antenna
SWS
CM-300/350 (V2) Series Digital Radios
ATIS/HIWAS Digital Recorder System
TCE
Field Service Representative
Alion Science
Queens
02.2019 - 07.2022
Worked closely with FAA personnel supporting day-to-day operations and maintenance of the FAA Tower Simulation System.
Provided technical field support by servicing sites and installing equipment.
Resolved maintenance and operational issues in the field.
Performed troubleshooting procedures and complex technical support.
Installed/replaced hardware and software updates for simulators.
Remote Pilot Operator
CNI
Oklahoma City
08.2017 - 12.2018
Operated simulated radar display and communication system to mimic pilot and ATC interactions during training.
Used proper ATC phraseology and communication for realistic simulation.
Simulated actions of pilots and other controllers during exercises.
Remote Pilot Operator
Air Traffic Controller Trainee
FAA
Oklahoma City
03.2017 - 07.2017
Trained in tower air traffic control procedures and equipment usage.
Focused on safe, orderly, and efficient flow of air traffic.
Air Traffic Controller Trainee
Education
Airport Management -
Vaughn College
Queens
Business Management -
College of Staten Island CUNY
Staten Island
High School -
Tottenville High School
Staten Island
Skills
System troubleshooting
Technical support
Equipment maintenance
Team collaboration
Effective communication
Problem solving
Hardware installation
Key Qualifications
Extensive experience managing NAS systems with high complexity and interdependencies.
Ability to lead coordination for service continuity and restoration.
Proficient in operational documentation and reporting.
Deep understanding of FAA technical standards and NAS infrastructure management.
Proven record of autonomous decision-making and leadership consistent with H-band responsibilities.
Airway Transportation System Specialist at Federal Aviation Administration, Fort Worth ARTCCAirway Transportation System Specialist at Federal Aviation Administration, Fort Worth ARTCC
Airway Transportation System Specialist at Federal Aviation AdministrationbwAirway Transportation System Specialist at Federal Aviation Administrationbw
Airway Transportation System Specialist at Federal Aviation Administration, FAAAirway Transportation System Specialist at Federal Aviation Administration, FAA