Dennis Schroeder
San Antonio,TX
Summary
More than 25 years of experience in effectively leading and supervising operational and sales teams. Motivated and proactive professional adept at identifying and capitalizing on opportunities for business expansion and innovation. Possess a track record of enhancing profits, minimizing costs, and elevating customer service standards.
Overview
25
25
years of professional experience
Work History
Co Owner
SSG
04.2015 - Current
- Oversee business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Organize and attend trade shows and special events to showcase products, network with other businesses and attract new customers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Equipment repair and sales.
- Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.
- Prepare quotes and proposals to submit to clients to secure new business.
- Established foundational processes for business operations.
Customer Support
Ibex Global, Apple
01.2017 - 07.2018
- Provided excellent customer support for Apple IOS and Mac OS products.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Actively listened to customers issues, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled large volume of customers every day with positive attitude and focus on customer satisfaction.
- Served customer account and technical needs across 150+ daily calls, consistently meeting productivity and quality targets.
Unlicensed Health Insurance Agent
Connexion Point
07.2016 - 01.2017
- Helped eligible medicare recipients enroll into health plans available in their areas during open enrollment period.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated clients about health insurance coverage options, benefits and costs.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
Technician
Techfield Services a Division of Tesco Corporation
05.2014 - 04.2015
- Engaged with customers in troubleshooting and making necessary repairs to equipment.
- Proposed solutions and recommended maintenance strategies for both company and customer equipment.
- Provided technical expertise for drive equipment to company and customers.
- Assessed and tore down parts such as pumps, motors and cylinders in different pieces of equipment.
- Maintained tools in good working order to minimize repair delays and provide top-notch service to each customer.
- Managed maintenance recordkeeping, consistently documenting repair actions to support effective preventive strategies.
- Compared current tooling, equipment and component dimensions and performance against original technical documentation to detect inconsistencies and performance lags.
Hydraulic Development Technician
Techfield Services
01.2012 - 05.2014
- Provided expert support in repair of both company and customer equipment.
- Furnished both management and customers with pertinent information to address customer issues and played role in upgrading equipment.
- Collaborated with vendors to procure parts and determine pricing.
- Contributed to business development by creating repair procedures for equipment that had not been previously serviced by company.
- Recognized mechanical issues and established optimal solutions for correction.
Education
Certified Cisco Network Associate Certificate -
Northwest Vista College
San Antonio, TX12.2014
Communications Specialist -
United States Army
Fort Benning, GA1988
Associates Degree -
Bismarck State College
Bismarck, ND05.1983
High School Diploma -
Southwest High School
San Antonio, TX05.1981
Skills
- Product and Service Knowledge
- Sales Strategies
- Customer Satisfaction
- Customer Account Management
- Excellent People Skills
- Business Management and Development
- Planning and Execution
- Complex Problem-Solving
Timeline
Customer Support
Ibex Global, Apple
01.2017 - 07.2018
Unlicensed Health Insurance Agent
Connexion Point
07.2016 - 01.2017
Co Owner
SSG
04.2015 - Current
Technician
Techfield Services a Division of Tesco Corporation
05.2014 - 04.2015
Hydraulic Development Technician
Techfield Services
01.2012 - 05.2014
Certified Cisco Network Associate Certificate -
Northwest Vista College
Communications Specialist -
United States Army
Associates Degree -
Bismarck State College
High School Diploma -
Southwest High School
Similar Profiles
ALISSON ACOSTA ALFAROALISSON ACOSTA ALFARO
Customer Service Representative at SSGCustomer Service Representative at SSG
Mandeep NijjarMandeep Nijjar
Door Supervisor at SSGDoor Supervisor at SSG
Luis CastroLuis Castro
Oficinista at SSGOficinista at SSG