- DIY and Home Improvement
- I enjoy helping others and giving back to the community
- Outdoor Recreation
- Watching Movies and TV Shows
- Music
- Playing Sports
- Team Sports
- Swimming
Dennis Sullivan
w
pensacola,FLORIDA
Summary
Results-driven professional with 15+ years in customer service. Proven ability to enhance customer satisfaction through effective problem-solving and team collaboration.
Overview
55
55
years of professional experience
Work History
HOME DEPOT
Home Depot
Pensacola, FL
08.2010 - 03.2026
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Resolved customer inquiries promptly, ensuring satisfaction and repeat business.
- Collaborated with team members to improve overall store performance and share best practices.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
PRINTER COPIER DUPLACATER
DEPT OF NAVY PRINT SHOP
NAS Pensacola, FL
03.1986 - 09.2011
- Managed print production schedules to ensure timely delivery of projects.
- Improved customer satisfaction by delivering high-quality prints within tight deadlines.
- Oversaw quality control processes, identifying and correcting printing errors.
- Consistently met strict quality assurance standards through rigorous inspection of completed work, ensuring customer satisfaction and repeat business.
- Increased production efficiency by streamlining workflows and reducing downtime.
- Operated various printing machines to produce high-quality printed materials.
- Performed preventative maintenance on printers, ensuring optimal performance and reduced repair costs.
- Maximized printer lifespan through regular cleaning and maintenance.
- Enhanced print quality by maintaining and calibrating printing equipment regularly.
- Trained new staff on equipment operation and safety procedures.
- Maintained a clean, organized workspace for efficient operation of all printing tasks.
- Advised customers on appropriate paper stock choices based on their specific project objectives, maximizing overall impact of final printed materials while staying within budget constraints.
- Coordinated with other departments such as bindery and shipping to ensure seamless end-to-end production processes for clients'' orders.
- Implemented waste reduction strategies to enhance sustainability in printing. by implementing sustainable printing practices and recycling materials.
- Managed multiple print projects simultaneously, prioritizing tasks based on urgency and complexity.
- Resolved technical printing issues rapidly, minimizing impact on project timelines.
Manager 7/II COVENIENCE STORE
7/II CORPORATION
Jacksonville, NC JILLETTE WYOMING, PENSACOLA FL
02.1971 - 09.1981
- Oversaw daily operations, ensuring compliance with safety regulations and quality standards.
- Managed and motivated employees to be productive and engaged in work.
- Developed and implemented training programs to enhance team performance and productivity.
- Cross-trained existing employees to maximize team agility and performance.
- Streamlined workflow processes, resulting in improved efficiency across departments.
- Completed various assignments efficiently in a fast-paced environment. within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Education
High School Diploma -
LEJEUNE HIGH
CAMP LEJEUNE N.C.06-1970
Skills
Customer service
Organizational management
Strategic decision-making
Task prioritization
Time management
Problem resolution
Multitasking Abilities
Active listening
Verbal communication
Stress management
Interests
Timeline
HOME DEPOT
Home Depot
08.2010 - 03.2026
PRINTER COPIER DUPLACATER
DEPT OF NAVY PRINT SHOP
03.1986 - 09.2011
Manager 7/II COVENIENCE STORE
7/II CORPORATION
02.1971 - 09.1981
High School Diploma -
LEJEUNE HIGH