Dennis Williams
Beaumont,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals. Excellent customer service and conflict management skills. Highly efficient planning, problem solving, and communication skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Licensed Renewal Retention Agent
Bolt Insurance Agency
08.2011 - Current
- Responded to customer calls swiftly to resolve issues and answer questions.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Created detailed reports for management to track performance and sales.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Developed effective training plans based on department needs and objectives.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
Support Specialist
Apple Inc
02.2011 - 08.2011
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Provided feedback to product development and engineering teams on customer needs and issues for enhancements.
- Managed over 20 customer calls per day who have order-status questions or require changes to order.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Education
BBA - Accounting
Texas Southern University
Houston, TX08.2024
High School Diploma -
West Brook Sr High School
Beaumont, TX06.2008
Skills
- Accurate Recordkeeping
- Organizational Systems
- Client Development and Retention
- Microsoft Office
- Adaptable to Changing Conditions
- Creative Solutions
- Effective Customer Communication
- Documentation Skills
- Analytical and Critical Thinking
- Continuous Improvement
- Product Selection
Accomplishments
Employee of The Year 2020
Certification
Property & Casualty Insurance License
Timeline
Senior Licensed Renewal Retention Agent
Bolt Insurance Agency
08.2011 - Current
Support Specialist
Apple Inc
02.2011 - 08.2011
BBA - Accounting
Texas Southern University
High School Diploma -
West Brook Sr High School
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