Dennis Williams
Salem,Oregon
Summary
With over two decades at Panther Printing Inc, I've honed expertise in customer service, package delivery, and shipping and receiving. My proactive approach has significantly enhanced operational efficiency, to meet and exceed employer expectations. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
22
22
years of professional experience
Work History
Customer Service Rep/Delivery Driver/Shipping and Receiving Clerk
Panther Printing Inc
Salem, Oregon
01.2003 - Current
- Company Overview: 20 Years experience in the printing industry
- Package Delivery, Shipping/Receiving, Customer Service, Estimating.
- Worked professionally with clients, delivering printed materials. From multiple packages to letters and sample packets.
- Personally delivered Press Proofs to agency contacts, frequently interacting one on one with customers reviewing proofs and answering questions.
- Extensive knowledge of state agency delivery locations throughout Salem, OR, and the Willamette Valley.
- Answered inbound calls, chats and emails to facilitate customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Followed up with State of Oregon DAS to provide Post Shipment Confirmation, Print Samples, and Electronic Art Files on CD/DVD.
- Maintained Panther delivery vehicle and warehouse where it was housed.
Education
High School Diploma -
Cascade Union High School
Turner, OR06.1983
Skills
- Customer Service
- Package Delivery
- Shipping & Recieving
- Microsoft Office
- Open Office
- UPS
- Fed Ex
- USPS
Timeline
Customer Service Rep/Delivery Driver/Shipping and Receiving Clerk
Panther Printing Inc
01.2003 - Current
High School Diploma -
Cascade Union High School
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