Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sandra Guzman

Bayonne,NJ

Summary

Dynamic Customer Service Representative with a proven track record at Interglobo NA Inc., and OMLOG USA INC. Excelling in problem resolution and active listening. Enhanced customer loyalty through empathetic support and efficient handling of escalated issues. Bilingual in English and Spanish, adept at fostering trust and satisfaction while managing high-stress situations effectively.

Overview

13
13
years of professional experience

Work History

Shipping & Receiving Customer Service Rep.

Interglobo NA Inc.
09.2022 - 07.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
  • Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish speaking customers.
  • Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish speaking customers.

OMLOG USA

Freight Forwarder Worldwide Logistics
03.2012 - 08.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Took Care of Ralph Lauren store openings all over Europe and Asia, cut airline documents for export shipments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

High School Diploma -

Ferris Highschool
Jersey City, NJ

Skills

  • Customer service
  • Data entry
  • Professional telephone demeanor
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Paperwork processing
  • Appointment scheduling
  • Order processing
  • Documentation
  • Clerical support
  • Live chat support
  • Warehousing functions
  • Receiving support
  • Microsoft Excel

Languages

Spanish
Native or Bilingual

Timeline

Shipping & Receiving Customer Service Rep.

Interglobo NA Inc.
09.2022 - 07.2025

OMLOG USA

Freight Forwarder Worldwide Logistics
03.2012 - 08.2022

High School Diploma -

Ferris Highschool

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Sandra Guzman