Dennis Zour
Garfield
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments with 25 yeas in the HVAC field. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
26
26
years of professional experience
Work History
Service Manager
First Choice Heating & Cooling
08.2023 - 12.2023
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels to the technicians.
- Managed a team of 7 technicians and 3 dispatchers ensuring timely completion of projects and high-quality workmanship
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
Service Manager
Great White Mechanical
12.2017 - 08.2023
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Managed 4 service technicians and 2 install crews
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored inventory levels and placed orders to replenish stock.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Working Field Foreman for Install / Service.
John Duffy Energy Service
01.2013 - 12.2017
- Enhanced team productivity by implementing efficient work schedules and allocating tasks according to individual strengths.
- Reduced project completion time by streamlining communication between field crew members and management.
- Increased client satisfaction with quality control measures and regular inspections of completed work.
- Maintained a safe working environment by enforcing strict adherence to safety policies and conducting regular safety meetings.
- Served as a liaison between field crews and management, resolving conflicts swiftly to maintain high levels of employee satisfaction.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Reworked positions and workflow based on individual abilities and production targets.
Lead Installer for Commercial / Residential Equip
Norman Sheet Metal
03.2004 - 01.2013
- Improved customer satisfaction by providing efficient and accurate installations.
- Streamlined installation processes for increased productivity and faster project completion.
- Enhanced team collaboration with effective communication of project goals and requirements.
- Reduced installation errors, implementing thorough quality control measures.
- Mentored junior installers, fostering a positive learning environment for skill development.
- Implemented time-saving strategies during installations without compromising quality or safety standards.
- Actively participated in weekly meetings with management to discuss progress on current projects as well as potential future opportunities.
- Installed complete systems at new residential and business construction sites.
- Completed troubleshooting of malfunctions and diagnosed issues.
Lead Hvac Installer
O'Neil Contracting
01.1998 - 03.2004
- Improved HVAC system efficiency by conducting thorough inspections and identifying areas requiring maintenance or repair.
- Optimized customer satisfaction by promptly responding to service calls and accurately diagnosing issues with equipment.
- Enhanced overall team productivity through effective communication and collaboration during installations and repairs.
- Streamlined installation processes by properly preparing job sites, ensuring all necessary materials were on hand before beginning work.
- Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Responded to emergency HVAC service requests promptly, finding swift resolutions.
Education
Heating And Cooling - Heating And Cooling
Bergen Technical Vocational High School
Hackensack, NJ06.1984
Skills
- Inventory Management
- Relationship Building
- Service Quality Management
- Schedule Management
- Employee Training and Development
- Workplace Safety
- Shift Scheduling
- Customer Service
- Policy and Procedure Enforcement
- Staff Supervision
- New Employee Hiring
- Work Planning and Prioritization
- Mechanical Diagnostics
- Positive Attitude
- Trustworthy and Honest
- Reliable and Responsible
- Team Leadership
- Goal-Oriented
- Problem-Solving
References
References Available Upon Request
Timeline
Service Manager
First Choice Heating & Cooling
08.2023 - 12.2023
Service Manager
Great White Mechanical
12.2017 - 08.2023
Working Field Foreman for Install / Service.
John Duffy Energy Service
01.2013 - 12.2017
Lead Installer for Commercial / Residential Equip
Norman Sheet Metal
03.2004 - 01.2013
Lead Hvac Installer
O'Neil Contracting
01.1998 - 03.2004
Heating And Cooling - Heating And Cooling
Bergen Technical Vocational High School
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