Dennis Cherry Sr

• Facilitated sales and activation of cell phones on Verizon network, supporting customer connectivity needs.
• Delivered exceptional customer service, enhancing overall shopping experience.
• Assisted customers with product selections and inquiries effectively.
• Informed customers about product features and benefits, driving informed purchasing decisions.
• Operated point-of-sale systems for efficient transaction processing.
• Maintained product displays to ensure optimal presentation and organization.

• Prepared and portioned food items for daily student meals, ensuring quality and consistency.
• Prepared and built food items according to standardized recipes and directions.
• Set up production lines with necessary tools and equipment to streamline food preparation process.
• Collaborated with team members to maintain efficiency and workflow in a fast-paced environment.
• Followed food safety guidelines to maintain a safe kitchen environment.
• Followed all safety protocols in the production area.
• Labeled finished product containers with required information.
• Broke down, cleaned and sanitized work stations at end of shift.

• Verified incoming shipments against packing slips to ensure accuracy and completeness.
• Packed and labeled outbound shipments for delivery, ensuring compliance with shipping standards.
• Prepared packages for shipping and determined most economical shipping methods.
• Assisted in loading and unloading trucks in a timely manner.
• Organized and labeled products for efficient storage and retrieval.
• Created custom leather goods using hand tools and sewing machines, focusing on quality craftsmanship.
• Demonstrated techniques for cutting, stitching, and finishing leather items.

• Set up, maintained, and broke down event spaces, ensuring readiness for conferences and banquets.
• Arranged tables, chairs, linens, and presentation equipment per event specifications, facilitating smooth event execution.
• Coordinated with event planners and catering staff to transform venues for each function.
• Cleaned and organized banquet areas, maintaining a welcoming environment for guests before, during, and after events.
• Assisted with operations at Mall of America.

Constructed and maintained rodent cages in strict compliance with established SOPs to ensure animal welfare.

• Administered specialized dietary, irradiated food, and medicated water to rodents according to research protocols to support study objectives.
• Operated and maintained laboratory animal husbandry equipment including PPE gear, laminar flow work benches, biosafety cabinets, ventilated air racks, autoclaves, sterilizers, and cage wash equipment.
• Recorded completed tasks and assessed quality of work methodically to ensure data integrity and compliance.

• Delivering first-class guest experience.
• Greeted and assisted guests during check-in and check-out processes.
• Established and maintained professional relationships with guests and staff to enhance communication and service.
• Ensured welcoming atmosphere to support guest satisfaction and retain customer base.
• Review and assess company and guest emails and online chats.
• Managed membership database by registering new guests and processing payments.
• Executed marketing strategies for company products and services.

• Established and maintained professional relationships with guests and staff to enhance communication and service quality.
• Delivering first-class guest experience.
• Greeted guests upon arrival and assisted with check-in and check-out processes.
• Review and assess company and guest emails and online chats.
• Handle membership database, register new guests, process payments.
• Ensured welcoming atmosphere and guest satisfaction to support customer retention and overall productivity.

• Provided exceptional service to guests by anticipating their needs and addressing inquiries promptly.
• Greet, assist, check-in, check-out, and research guest questions and inquiries.
• Established and maintained professional relationships with guests and staff to enhance communication and service quality.
• Handle membership database, register new guests, process payments.
• Review and assess company and guest emails and online chats.
• Ensured productivity and customer retention while fostering a consistently welcoming atmosphere.

• Assisted in preparing and delivering food and beverages to guests' hotel rooms, banquets, and restaurant, contributing to positive dining experiences.
• Received, prepared, and delivered food and drink orders to hotel, restaurant, and bar guests, ensuring timely service and guest satisfaction.
• Maintained inventory of supplies and ensured cleanliness and hygiene in kitchen, supporting efficient food prep and dishwashing.
• Maintained cleanliness and aesthetic of hotel facilities.
• (Hotel re-opened after COVID-19)

• Supervised Target.com's (TCOM) Guest Service Agents (TGSA) to enhance customer satisfaction during online product purchasing.
• Resolved escalated customer inquiries, ensuring a positive experience through professionalism and empathy.
• Monitored performance metrics to guide coaching and feedback sessions.
• Trained and supported team of 30+ contracted reps by providing feedback, reviewing performance metrics, and tracking adherence to quality standards.

• Assisted in preparing and delivering food and beverages to guests in hotel rooms, banquets, and hotel restaurant.
• Received food and drink orders from hotel and bar guests, prepared and delivered items while ensuring hotel aesthetics were maintained.
• Maintained inventory of supplies and ensured cleanliness and hygiene of kitchen, including food prep and dishwashing.
• Communicated hotel closure due to COVID-19 to guests and staff

• Catered and served diverse clientele at banquets, wedding receptions, conventions, and corporate events, ensuring high satisfaction.
• Assisted in food preparation and efficiently set up and broke down event spaces, contributing to seamless event execution.
• Provided exceptional customer service during catered events and private functions.
• Assisted in setting up and breaking down event spaces for seamless service.
• Served food and beverages while ensuring compliance with health and safety standards.

• Received food and drink orders from hotel and bar guests, prepared and delivered orders, ensuring hotel aesthetics remained appealing.
• Arranged orders on service trays and ensured sanitation and timely delivery to enhance guest experience.
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• Maintained inventory of supplies and ensured cleanliness and hygiene standards in kitchen during food prep and dishwashing.
• Stocked server areas with supplies before, during and after shifts.

• Delivered food and beverage orders to guest rooms promptly.
• Received food and drink orders from hotel and bar guests, prepared and delivered orders while maintaining hotel aesthetics.
• Took telephone orders, billed items to rooms and communicated orders to kitchen.
• Processed payments using point-of-sale systems efficiently.
• Collaborated with team members to improve service delivery and enhance guest satisfaction.
• Maintained inventory of supplies and ensured cleanliness and hygiene standards in kitchen, including food prep and dishwashing.

• Provide a target-branded experience with every interaction related to complaints, inquiries, and overall comments about their Target.com experience.
• Guided customers on promotions, sales, and product features to enhance their shopping experience.
• Handled incoming calls and emails with professionalism, ensuring high-quality customer interactions.
• Provided frontline customer support via phone and email, assisting with product and service transactions.
• Processed orders, forms and applications accurately using internal systems.

• Managed Wells Fargo/Wachovia Bank North America mortgage assets portfolio and maintained accurate account management.
• Managed documentation for loan processing and customer verification, facilitating seamless transactions.
• Collaborated with team members and other departments to streamline account management tasks.
• Developed procedures that improved accuracy while reducing time spent on manual tasks associated with account reconciliation processes.
• Resolved customer issues related to funding, rejections, reallocations, commitments, and wiring instructions, enhancing customer satisfaction.
• Processed daily transactions and purchases of hundreds of properties
• Researched, retrieved, reviewed original loans from the vault to ensure all correct and signed documentation are present before shipping out original loan packages.

• Delivered exceptional in-room dining service to hotel guests.
• Received and processed food orders from guests, prepared and delivered food trays efficiently.
• Managed orders using the hotel's point-of-sale system.
• Maintained knowledge of menu items, their ingredients, preparation methods, presentation techniques, portion sizes, garnishes.
• Coordinated with restaurant and banquet staff to ensure seamless service during high-demand periods.
• Managed inventory of supplies while ensuring cleanliness and hygiene standards in the kitchen.

• Managed caretaking and building operations for rental properties, ensuring tenant satisfaction.
• Maintained a clean and safe living environment for all residents.
• Conducted regular security patrols and responded to any safety concerns.
• Ensured cleanliness of facility grounds through regular sweeping, mopping, vacuuming, dusting, and trash removal.
• Communicated with management about changes, maintenance needs and tenant issues.
• Coordinated with contractors and service providers for timely repairs and maintenance, enhancing property upkeep.
• Facilitated the move-in and move-out process for tenants, including inspections and cleaning.

• Performed banquet server duties for events, weddings, and meetings, ensuring guest satisfaction and smooth service.
• Received food orders from hotel/bar guests, prepared, delivered, and retrieved food trays to ensure timely service.
• Coordinated with kitchen staff to ensure order accuracy and quality.
• Processed payments using point-of-sale systems efficiently.
• Maintain inventory of supplies, cleanliness, and hygiene of the kitchen.
• Maintained inventory and stocked guest room mini-bars and charged the room accordingly for used items.
• Organized and tracked inventory levels of kitchen supplies to support efficient operations.
• Followed safety and sanitation guidelines in food handling procedures.

• Processed, reconciled, and corrected trade transactions for stocks and securities across customer and corporate accounts, enhancing transaction integrity.
• Processed financial transactions with accuracy and efficiency, ensuring compliance in fast-paced environment.
• Provided customer support for financial services inquiries and account management, assisting clients with annuities, mutual funds, IRAs, and stocks.

• Assist, educate, and provide customer service for financially troubled homeowners who are in danger of foreclosing procedures.
• Assessed financial documents to determine loan modification eligibility, enabling tailored solutions for homeowners.
• Collaborated with internal teams to ensure timely processing of loan modification requests, enhancing customer experience.
• Reviewed and updated client accounts in the mortgage management system.
• Educated clients on potential impacts of foreclosure and available resources.
• Maintained accurate records of customer interactions and case progress updates.
• Processed loan modification applications and ensured accuracy of all documents.
• Gathered necessary documentation from customers to establish hardship status.
• Engaged with borrowers to identify reasons for default and explore personalized options for resolution.

• Server and bartender for banquets, wedding receptions, large business meetings and trainings.
• Coordinated with kitchen staff to address customer allergies and special requests, enhancing guest satisfaction and safety.
• Set up and broke down dining room for special events, ensuring optimal layout and flow for guest experience.

• Delivered customer service and education to assist individuals in navigating class action lawsuits.
• Verified customer involvement in class action lawsuits by updating databases with accurate and current information.
• Handled customer inquiries via phone and email effectively.
• Resolved customer complaints with empathy and understanding.
• Maintained detailed records of customer interactions and feedback.

• Executed account receivables and collections, processed daily cash applications, and provided customer service for financial transactions.
• Managed client accounts, fostering satisfaction and retention through proactive communication and timely problem resolution.
• Maintained detailed records of payment activities, including calls and follow-ups through email and regular mail.
• Processed customer orders and collected payment information.
• Acted as the primary point of contact for business clientele across a 7-state region, fostering effective communication and service.
• Trained new representatives on product knowledge, daily business strategies, duties, and company policies.
• Processed worker's compensation claims and documented detailed case notes for efficient handling.

• Coordinated with retail vendors, marketing teams, and merchandise stock houses to ensure accurate daily quantities of online products, supporting seamless online sales.
• Applied product information, data, and images to Target.com, facilitating online customer purchases and enhancing product visibility.
• Developed software solutions to enhance online shopping experiences for customers.
• Collaborated with cross-functional teams to integrate new features into the website.
• Conducted code reviews to ensure quality and adherence to best practices.

• Mixed cocktails and served beverages to patrons at a popular nightlife venue.
• Engaged customers through friendly conversation and tailored drink recommendations to enhance their experience.
• Maintained cleanliness and organization of bar area to ensure efficient service and a welcoming atmosphere.
• Processed cash and credit transactions accurately for drink orders.
• Monitored inventory levels and restocked supplies proactively to support uninterrupted bar operations.
• Collaborated with kitchen staff to ensure timely service of food items.
• Enforced responsible drinking policies and checked IDs for age verification.

• Managed accounts receivable records to ensure timely payments and accurate financial reporting.
• Resolved billing discrepancies by effectively communicating with customers, enhancing customer satisfaction and trust.
• Investigated and resolved disputes on customer accounts promptly, maintaining positive relationships and reducing potential delays in payments.
• Collaborated with cross-functional teams to streamline billing processes.
• Supported customer inquiries regarding payment status and account details.
• Processed customer credit applications for management review to promote increased product sales and growth of customer base.

• Managed IRA accounts, ensuring compliance with regulatory requirements to protect client interests.
• Assisted clients with IRA inquiries, providing tailored guidance on account options to enhance client satisfaction.
• Educated clients on tax implications and withdrawal strategies for IRAs.
• Explained various types of IRAs to customers including Traditional, Roth, SEP, SIMPLE plans.
• Processed account transactions and ensured timely execution of client requests.
• Updated account information promptly following changes due to death or divorce settlements, safeguarding account integrity.

• Supported traders in executing daily market transactions and analyzing trends to inform decision-making.
• Executed trades based on the instructions from senior traders while adhering to compliance regulations.
• Monitored real-time market data using trading platforms and analytical tools.
• Monitored daily stock price movements through Bloomberg terminals and other sources of information.
• Processed client-requested transactions and completed sales order tickets to ensure timely execution.
• Participated in team meetings to discuss market developments and share insights.
• Participated in training sessions conducted by senior traders aimed at familiarizing interns with trading concepts and practices.
• Reviewed regulatory guidelines issued by relevant authorities such as SEC, FINRA. ensuring compliance at all times.

• Managed client accounts, ensuring accuracy of financial records and enhancing client trust.
• Assisted clients with inquiries about investment options and account details, facilitating informed decision-making.
• Educated clients on financial products and services available through Ameriprise Financial.
• Processed transactions and ensured compliance with regulatory standards.
• Processed payments, deposits, transfers, and other transactions accurately and efficiently.
• Generated regular reports on account activity, providing management with insights for strategic planning.
• Participated in training sessions to stay up-to-date on industry trends and best practices.

• Provided excellent customer service in a fast-paced dining environment.
• Processed customer orders accurately and efficiently to enhance dining experience.
• Assisted guests with menu selections and food recommendations.
• Collaborated with kitchen staff to ensure prompt food delivery and guest satisfaction.
• Maintained cleanliness and organization of dining area to create welcoming atmosphere.
• Handled cash transactions and processed payments securely.
• Trained new servers on restaurant policies and service standards.

• Provided excellent customer service in a fast-paced dining environment.
• Guided guests in menu selections and provided tailored food recommendations.
• Took and processed customer orders accurately and efficiently.
• Coordinated with kitchen staff for prompt food delivery during peak hours.
• Processed cash transactions securely and efficiently.
• Maintained cleanliness and organization of dining area and tables.

• Reviewed and analyzed loan documents, confirming compliance with federal, state, and local regulations to support lending decisions.
• Reviewed loan documentation, ensuring adherence to bank policies and regulations to mitigate risk.
• Coordinated with loan officers to clarify information, resolving discrepancies to maintain loan integrity.
• Managed workload efficiently by prioritizing tasks based on urgency and importance.

• Managed freight documentation and tracking systems to enhance operational efficiency.
• Assisted in resolving logistical issues to maintain service quality.
• Provided support to drivers regarding route directions, financial assistance for repairs, food and lodging, while on the road.
• Liaised between customers and carrier companies to secure additional capacity during peak periods.
• Communicated with drivers in U.S. and Canada to ensure compliance with routes and schedules.