Summary
Overview
Work History
Education
Skills
Timeline
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Jaelun Wiggins

Charlotte,NC

Summary

Dynamic, customer-centric professional with a strong retail background showcasing a talent for building connections and providing exceptional experiences. Known for dedication to customer satisfaction and skill in building trust and loyalty through engaging interactions. Thrives in high-pressure environments requiring precision, flexibility, and effective communication. Excited to bring a vibrant, service-oriented approach to the leasing industry, turning resident interactions into valuable experiences.

Overview

4
4
years of professional experience

Work History

Sales Associate

Nordstrom Rack
03.2025 - Current
  • Developed strong rapport with customers and created positive impression of business.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Travel Consultant

American Express
09.2022 - 10.2024
  • Managed and coordinated comprehensive travel arrangements, ensuring personalized and seamless experiences through meticulous itinerary planning
  • Prioritized customer satisfaction, consistently delivering tailored service that reinforced loyalty and a customer-centric approach
  • Maintained strict adherence to compliance standards, achieving100% conformity with regulatory requirements
  • Utilized in-depth fact-finding to understand client needs, providing innovative service solutions across various communication channels
  • Fostered customer loyalty by engaging in active listening, establishing rapport, and delivering exceptional care with proficient written and verbal communication
  • Employed consultative skills to confidently provide recommendations that addressed clients’ unique travel preferences
  • Demonstrated excellent time management and multitasking abilities
  • Resolved customer issues efficiently, aiming for first-contact resolution with creative solutions
  • Excelled in a performance driven environment, demonstrating a strong commitment to meeting and surpassing objectives

Trusted Advisor

Ashley Furniture HomeStore
10.2021 - 06.2022
  • Instructed 30+ new clients on account services, improving their understanding of investment options and boosting client retention by 15% over a 6-month period.
  • Delivered customized advice to clients, ensuring alignment with their individual financial goals
  • Acquired in-depth knowledge of the home furnishings industry, including product offerings and market placement
  • Enhanced sales results through the adoption of personalized sales techniques
  • Cultivated a dedicated client base through exceptional service and trust-building

Education

Bachelor of Arts -

The Art Institute of Raleigh-Durham
Durham, NC
07-2019

High School Diploma -

Northampton County High School
Gaston, NC
06.2015

Skills

  • Customer Service Excellence
  • Financial Product Knowledge
  • Problem-Solving & Issue Resolution
  • Communication Skills
  • Account Management Support
  • Collaboration & Teamwork
  • Project Management & Coordination
  • Regulatory & Compliance Adherence
  • Attention to Detail
  • Adaptability & Learning Agility

Timeline

Sales Associate

Nordstrom Rack
03.2025 - Current

Travel Consultant

American Express
09.2022 - 10.2024

Trusted Advisor

Ashley Furniture HomeStore
10.2021 - 06.2022

Bachelor of Arts -

The Art Institute of Raleigh-Durham

High School Diploma -

Northampton County High School

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