Jennifer Rizer
Simpsonville,SC
Summary
Proven leader in retail management, notably with Nordstrom, I excel in operational efficiency and outstanding communication. My experience includes enhancing customer satisfaction, streamlining operations across multiple stores, and leading successful teams. Achievements include opening new stores and significantly improving performance metrics, demonstrating both hard and soft skills critical to retail success.
Overview
22
22
years of professional experience
Work History
Regional Operations Manager
Nordstrom | Nordstrom Rack
01.2024 - Current
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Support 9 stores between Nordstrom and Nordstrom Rack in operations. Opening 2 more stores in Spring 25.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Streamlined regional operations by implementing efficient processes and procedures.
Store Manager
Nordstrom Rack
07.2019 - 01.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
Division Regional Merchandiser
Nordstrom
09.2015 - 07.2019
- Focus on having an increase by influencing product, developing store leaders and teach presentation.
- Improve the customer experience, creating an excellent work environment for our employees, and having an increase.
- Support 18 stores in the Midwest region.
- Supported 4 new store openings by providing guidance on optimal merchandising and fixture placements for maximum impact upon launch.
Retail Department Manager
Nordstrom
10.2002 - 09.2015
- Responsible of hiring, training and developing high performance sales team of 25 employees.
- Led meetings with store management to discuss goals, challenges faced within the department as well as successful tactics to be implemented across the company
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Worked with Regional merchandiser and buyers to articulate the right buy for the customer.
Education
Bachelor of Arts - Fashion Merchandising
Youngstown State University
Youngstown, OH05-2001
Skills
- Operational efficiency
- Outstanding communication skills
- Key performance indicators
- Sales
Timeline
Regional Operations Manager
Nordstrom | Nordstrom Rack
01.2024 - Current
Store Manager
Nordstrom Rack
07.2019 - 01.2024
Division Regional Merchandiser
Nordstrom
09.2015 - 07.2019
Retail Department Manager
Nordstrom
10.2002 - 09.2015
Bachelor of Arts - Fashion Merchandising
Youngstown State University
Similar Profiles
Christine ScrogginsChristine Scroggins
Customer Care Team Lead at Nordstrom, Nordstrom RackCustomer Care Team Lead at Nordstrom, Nordstrom Rack
Jennifer RiveraJennifer Rivera
Salesperson at Nordstrom RackSalesperson at Nordstrom Rack
Meghan ColeMeghan Cole
Sales Associate at Nordstrom RackSales Associate at Nordstrom Rack