Dolores Peck
Covina,CA
Summary
Highly motivated and customer-focused professional with extensive experience in sales support, customer service, and implementation consulting. Skilled in building and maintaining client relationships, driving process efficiencies, and delivering results in fast-paced environments. Demonstrated ability to collaborate cross-functionally and communicate effectively to meet and exceed project goals. Expertise in sales order management, procurement, and account retention, with a strong commitment to customer satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Sales Associate
Nordstrom/Nordstrom Rack
04.2023 - Current
- Greet and provide customer service and pleasant shopping experience for all customers
- Developed and maintained relationships with clients maintaining excellent customer service ratings, increasing sales by 10 percent.
- Certified Nordstrom cancer program specialist, assisting cancer patients with special needs before or after surgery
- Exceeded quarterly sales goals by 10 percent while maintaining excellent customer service ratings
Pro Sales Associate
The Home Depot
08.2021 - 12.2022
- Dependable with a high-level attention to detail ensuring quick processing of large and complex orders for major contractors and business owners
- Developed and maintained relationships with Pro Sales accounts, easing tension by communicating frequently, resolving issues and quick to process requirements for customizable projects and on time delivery
- Create awareness to the Home Depot Pro l members contacting them by phone to review their earned and unused perks ensuring customer retention and repeat business
- Managed approximately 40 incoming and outgoing calls. Responsible for reviewing daily system orders and turning customized quotes into sales orders with follow through to delivery
- Increased sales revenue by establishing strong rapport with clients and identifying their specific needs.
Implementation Consultant & Office Manager
RightHand Solutions Inc.
01.2010 - 12.2018
- Conducted end to end project implementations for Oracle/JD Edwards Sales Order Management (order fulfillment) and Procurement Management
- Determine business needs, analyze requirements, setup and configure software, conduct regression testing, prepare clear documentation of project progress, conduct Conference Room Pilot (CRP) and User Acceptance Testing
- Retained long-term customer contracts of up to five years, understanding needs of our customers applying exceptional customer service boosting the company’s annual revenue from $65K to $400K
- Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.
Senior Independent Consultant (JD Edwards)
Independent Consultant
01.2006 - 12.2010
- Proficient in processes setup, testing of Sales Order Management (O2C cycle), Procurement Management (P2P cycle)
- Executed day-to-day priorities to meet all software configuration, project deliverables and assignments on time
- Provide implementation services to clients in the use of JD Edwards World and OneWorld Software, setup Procurement Management, Sales Order Management, Advanced Pricing
- Assigned to technical team as part of JD Edwards SWAT team, replicated, isolated, tested bug-related quality issues to newly released JD Edwards OneWorld Xe software
- Provided requirements gathering, application setup, software regression testing, Conference Room Pilot (CRP) and User Acceptance Testing (UAT)
- Educated staff on organizational mission and goals to help employees achieve success.
- Collaborated with cross-functional teams at client sites to ensure holistic project success.
- Streamlined business processes for clients by identifying inefficiencies and implementing effective solutions.
Skills
Communication and Presentation Skills
Cross-Functional Collaboration
Process Optimization and Critical Thinking
Microsoft Office Suite, MS Project
ERP Systems, Accounts Receivable and Payable
Inventory Control and Supply Chain Management
Certification
EDUCATION & CERTIFICATIONS
· University of Maryland, Baltimore – European Division (Courses in Business Administration & Social Work)
· Certified JD Edwards EnterpriseOne 9.1 Sales Order Management (Order-to-Cash)
· Certified in Sales Strategies for Non-Selling Professionals – Sandler Sales Institute
Timeline
Senior Sales Associate
Nordstrom/Nordstrom Rack
04.2023 - Current
Pro Sales Associate
The Home Depot
08.2021 - 12.2022
Implementation Consultant & Office Manager
RightHand Solutions Inc.
01.2010 - 12.2018
Senior Independent Consultant (JD Edwards)
Independent Consultant
01.2006 - 12.2010
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