Dennise Martinez
Chicago,IL
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes Strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.By Demonstrating strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Endeavor Health
01.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Schedule for providers
Science Peer Advisor
Roosevelt University
08.2021 - 05.2023
- Promoted a positive campus culture by serving as an accessible and approachable resource for students navigating their educational journey.
- Enhanced student retention by providing personalized academic guidance and support.
- Maintained detailed records of individual student interactions and outcomes, utilizing data-driven insights to inform future advising approaches.
- Collaborated with campus departments to identify opportunities for additional support or accommodations for students facing unique challenges.
- Organized workshops for students focusing on essential skills such as time management, study techniques, and stress reduction.
- Assisted students in overcoming challenges with effective problem-solving strategies, leading to higher levels of achievement.
- Facilitated connections between students and relevant campus services such as tutoring, counseling, or financial aid assistance.
- Pointed students to relevant information about academic and personal support services available on campus.
- Planned and promoted career planning presentations, work experience programs and career workshops.
- Provided resources to support students in achieving career goals.
- Collaborated with faculty to identify struggling students, providing targeted assistance to help them succeed academically.
- Communicated effectively with diverse populations of students, addressing individual needs while maintaining a cohesive group dynamic.
- Counseled 10 students individually to assist in overcoming obstacles, make proper choices to stay focused and adjust to college life.
Allied Health Intern
Northwestern Memorial Hospital
06.2022 - 08.2022
- Followed policies and procedures contribute to the efficiency of the department.
- Organized and prioritizes assigned work, schedule times to accommodate program demands to a degree that allows successful completion of projects supporting a variety of hospital operations as assigned.
- Develop working relationship with staff and management.
Patient Service Representative
Gerstein Eye Institute
04.2018 - 08.2021
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Contributed to continuous improvement initiatives within the department by participating in regular team meetings and offering constructive feedback on areas of potential growth.
- Alleviated administrative burdens on clinical staff by managing incoming calls, messages, and faxes effectively.
- Strengthened communication between clinical staff and patients by addressing inquiries and concerns promptly.
- Utilized electronic health record systems proficiently, contributing to overall efficiency in documentation management.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Assisted in training new hires on departmental protocols, contributing to a more efficient workforce.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Verified insurance eligibility and coverage for patients.
Barista
Starbucks
04.2016 - 08.2018
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Education
Bachelor of Arts - Health Science Administration
Roosevelt University
Chicago, IL05-2025
Associate of Science -
Harold Washington College
Chicago03-2021
High School Diploma -
Frederick Von Steuben Metropolitan Science Center
Chicago06-2015
Skills
- Patient Appointment Coordination
- Administrative Support
- Microsoft Office Proficiency
- Project Coordination
- Proficient in NextGen
- Proficient in Epic
- Efficient Task Management
- Thoroughness In Task Execution
- Effective Solution Developer
- Comprehensive Insurance Understanding
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Endeavor Health
01.2023 - Current
Allied Health Intern
Northwestern Memorial Hospital
06.2022 - 08.2022
Science Peer Advisor
Roosevelt University
08.2021 - 05.2023
Patient Service Representative
Gerstein Eye Institute
04.2018 - 08.2021
Barista
Starbucks
04.2016 - 08.2018
Bachelor of Arts - Health Science Administration
Roosevelt University
Associate of Science -
Harold Washington College
High School Diploma -
Frederick Von Steuben Metropolitan Science Center
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