Dennise Amaya
Alton
Summary
Detail-oriented security officer with experience in emergency response training and incident documentation. Skilled in real-time support and collaboration with healthcare professionals to ensure safety and security
Overview
1
1
Certification
15
15
years of professional experience
Work History
Security Officer
D2T Protection Services LLC
McAllen, TX
03.2026 - Current
- Monitored premises to ensure safety and security for personnel and property.
- Conducted regular patrols to identify and report suspicious activities or safety hazards.
- Responded effectively to emergency situations, providing assistance.
- Maintained accurate logs of daily activities, incidents, and observations for reporting purposes.
Caregiver, Special Needs
Mirasol Primary Home Care
Mission, TX
03.2026 - Current
- Developed individualized care plans based on client needs and preferences.
- Assisted clients with daily living activities to promote independence and well-being.
- Collaborated with healthcare professionals to ensure comprehensive care delivery.
Telecommunications Officer
City of Pharr
Pharr, TX
03.2021 - 03.2026
- Coordinated emergency response efforts, ensuring timely dispatch of services to critical incidents.
- Provided real-time support to responders, facilitating communication between multiple agencies during emergencies.
- Navigated high-pressure caller interactions, demonstrating compassion and professionalism while addressing urgent needs.
Customer Service Representative
TTEC
McAllen, TX
01.2020 - 04.2021
- Provided exceptional customer support through multiple channels, enhancing customer satisfaction and loyalty.
- Resolved complex inquiries by utilizing advanced problem-solving techniques and product knowledge.
- Implemented process improvements that streamlined workflows and reduced average response times.
Telecommunications Officer
City of Palmhurst
Palmhurst, TX
07.2018 - 07.2019
- Coordinated multi-channel communication between law enforcement, fire, and medical services.
- Provided real-time support to first responders through accurate resource allocation.
- Managed emergency calls, dispatching appropriate response units efficiently.
Cashier
Stripes
Mission, TX
02.2018 - 10.2018
- Managed cash register operations, ensuring accurate cash handling and reconciliation.
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers on operational procedures and customer interaction techniques.
Cashier
El Tigre
Mission, TX
06.2015 - 08.2015
- Implemented process improvements that enhanced checkout speed and reduced wait times.
- Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
- Assisted in inventory management by monitoring stock levels and reporting discrepancies.
Server
Pizza Hut
Mission, TX
10.2011 - 04.2012
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance customer experience.
Education
GED -
South Texas College
McAllen, TXAssociate of Applied Science - Criminal Justice
South Texas College
McAllen, TXPublic Safety Telecommunicator - Law Enforcement
Texas A&M University
College Station, TX07-2019
Skills
- Emergency response training
- Incident documentation
- Detail-oriented
- Patience and tolerance
- Memory retention
- Prioritization
- Situational awareness
- Geographical expertise
Certification
- Level 2 Non Commission Officer, South Texas Security Academy - March 20, 2026
- Basic Life Support (CPR & AED), Knapp Medical Center - August, 27, 2025 - August, 2027
- Fire Department Communications, The Texas A&M University System - October 7, 2021
- IS-800.D National Responsez Framework, Intro, FEMA - March 2,2021
- IS-700.B Intro National Incident Management System, FEMA- March 1 ,2021
- IS-200.C Basic Incident Command System for Initial Response, FEMA- March 3, 2021
- IS-100.C Intro Incident Command System, FEMA- March 3, 2021
- IS-005.A Intro Hazardous Materials, FEMA- March 3, 2021
- IS-144 Telecommunicators Emergency Response Taskforce (TERT) Basic Course, FEMA- March 3, 2021
- HIPPA: Protected Health Information for Public Entities GNSC128, LocalGov TML- March 10, 2021
- Level 1 Security Awareness Certification, CJIS Online- August 7, 2022
- Spanish for Law Enforcement Distance #2110, OSS Academy- March 24, 2024
- Ethical Behavior for Local Government, LocalGov TML- July 26, 2024
- Advanced Emergency Medical Dispatcher, International Academy of Emergency Medical Dispatch- September 23, 2023
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Security Officer
D2T Protection Services LLC
03.2026 - Current
Caregiver, Special Needs
Mirasol Primary Home Care
03.2026 - Current
Telecommunications Officer
City of Pharr
03.2021 - 03.2026
Customer Service Representative
TTEC
01.2020 - 04.2021
Telecommunications Officer
City of Palmhurst
07.2018 - 07.2019
Cashier
Stripes
02.2018 - 10.2018
Cashier
El Tigre
06.2015 - 08.2015
Server
Pizza Hut
10.2011 - 04.2012
GED -
South Texas College
Associate of Applied Science - Criminal Justice
South Texas College
Public Safety Telecommunicator - Law Enforcement
Texas A&M University