Dennise Castillo
Dallas
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
Work History
Account Manager
Elite fulfillment
Garland
01.2024 - 06.2025
- primary point of contact for clients. I was responsible for building and maintaining strong relationships, understanding client needs, and ensuring the successful delivery of our products or services. Worked closely with internal teams to manage client expectations, resolve issues, and identify opportunities to grow accounts.
- Prepared monthly financial statements for each account.
- Managed multiple accounts simultaneously while meeting deadlines.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Utilized problem-solving skills when dealing with difficult customers.
- Handled the scheduling of truck pickups and coordinated closely with carriers to ensure timely deliveries and pickups. Ensured all logistics timelines were met to maintain customer satisfaction. Acted as a key point of contact for customers, managing their delivery programs, and addressing specific logistics needs. Also responsible for handling Bill Of Landing paper work, ensuring all shipping documents were accurate and compliant with transportation requirements.
Lead Warehouse Associate
Elite Fulfillment
Garland
06.2019 - 01.2024
- Lead and supervise a team of warehouse associates to ensure efficient picking, packing, and shipping of online orders
- Monitor workflow and delegate tasks to meet daily shipping deadlines and customer expectations
- Coordinate with logistics, customer service, and inventory teams to support seamless order fulfillment
- Participated in monthly meetings discussing goals, objectives, and performance metrics related to the warehouse operations.
- Maintain a clean, safe, and organized work environment
- Identify areas for improvement in warehouse operations and recommend process enhancements
- Maintained records of all incoming and outgoing shipments, including tracking numbers and estimated delivery times.
Education
High School Diploma -
South Garland Highschool
Garland, TX06-2018
Skills
- Client relationship management
- Customer service
- Team building
- Goal setting
- Coordinating paperwork
- Strong lead development skills
Languages
Spanish
Professional
English
Professional
Timeline
Account Manager
Elite fulfillment
01.2024 - 06.2025
Lead Warehouse Associate
Elite Fulfillment
06.2019 - 01.2024
High School Diploma -
South Garland Highschool
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