Dennise Docampo
Naples,FL
Summary
Experienced in remote customer/client service, diligent professional with a proven track record in delivering exceptional client care. Throughout career, effectively managed client interactions, consistently providing innovative solutions to enhance overall client satisfaction. Strong communication and problem-solving skills instrumental in resolving complex issues and fostering positive relationships with clients.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer and Client Care Specialist, Lead Registered Behavior Technician
Stepping Stones Kids Therapy
07.2019 - Current
- Ability to perform clinical duties in a remote and private environment that was adherent to HIPPA privacy policies, train staff from a remote location, maintain high standard of communication and time management. Effective and
- Lead RBT Duties include, but are not limited to, working with and developing an interpersonal relationship with clients to deliver high quality, intensive, ABA behavioral interventions
- Work in a direct support role with the BCBA to assist in developing and implementing behavioral plans with emphasis on prioritization of replacing maladaptives with functional behaviors
- Utilize critical thinking to observe and analyze client specific behavioral patterns to assist the supervising BCBA with implementing ABC strategies to be applied within an ABA framework to maximize effectiveness
- Simulate real world settings in the clinical environment for purposes of observation, analysis, intercession and successful correction of client responses, behaviors and feedback to stimulus
- Use scientifically verified ABA methods to implement client specific replacement behaviors, establish stimulus control and create seamless transitions from one environment to the next
- Offer feedback, advise and training for parents to execute effective at-home solutions that can be implemented for additional client success within the prescribed ABA program
- Supervise, train and educate subordinate RBTs on observing antecedents and recording accurate data for plan creation and caseload management
- Maintain credentialing with Behavior Analyst Certification Board
- Registered Behavior Technician (RBT)
Client Care Assistant
Virtus Academy
10.2018 - 07.2019
- Implement the client specific intervention plan written by the supervising BCBA to modify behavioral responses to stimulus through acquired RBT skills and education in a hybrid setting. Focusing on generalizing skills learned via remote to a natural environment.
- Collect and interpret data, process internal reports and appropriately categorize client information into a format to create behavioral plans based on the needs of the client
- Advocate for client, parent, and caregiver rights and education for those with special needs
- Perform interventions in clinic, at home, and in community to educate parents and caregivers with the tools and resources needed for successful plan implementation
- Trained in the implementation of PECS and other related non-verbal communication methods
- Registered Behavior Technician
Registered Behavior Technician
PBS Corporation
01.2018 - 10.2018
- Use RBT skills to implement the intervention plan written for the client by the supervising BCBA
- Collect, process and interpret client reports to support the BCBA in creating a successful behavioral intervention strategy
- Client, parent, and caregiver advocate for special needs individuals within the scientifically proven institution of ABA Therapy
- Offer at home and community interventions to educate and empower parents and caregivers to employ the resources available to build successful strategies for client success within the framework of ABA therapy
Office Manager
Patron Home Services, Inc
03.2012 - 12.2017
- Duties and responsibilities as office manager included, but were not limited to: scheduling estimates, site surveys, client meetings and crew deployment to job sites
- Employ customer service skills for client support, billing and dispute resolution
- Accurately maintain ledger balances in accounts receivable and accounts payable
- Perform budgetary and fiscal account management by processing quarterly ledger balances, process quarterly profit and loss reports, analyze and report annual company P&L performance
- Compile information to report material inventory levels
- Maintain and renew company licenses
- Perform fleet management and dispatch duties
Education
Associate of Science - Education
University of Phoenix Online
Skills
- Team leadership
- Extensive experience in remote and hybrid work environments
- Highly self-driven
- Effective time management
- Strong verbal communication
- Expert in independent workspaces
- Operational organization proficiency
- Effective task management
- Strategic prioritization
- Accounts payable and receivable oversight
- Accurate data transcription skills
- Detail-oriented data input
- Proficient in Microsoft Office
- Proficient in Google Workspace
- Client retention
Accomplishments
- Collaborated with team of 8 in the development of HIPPA Challenge.
- Used Microsoft Excel to develop scheduling tracking spreadsheets.
- Supervised team of 8 staff members.
- Documented and resolved incorrect data collection which led to accurate graphing.
- Resolved product issue through consumer testing.
Certification
- RBT Certification, April 2017 to Present
- BLS/CPR, March 2022 to March 2026
- First Aid Certification
- Valid Florida Driver's License
Languages
Spanish – Fluent – verbal and written
English – Fluent – verbal and written
Timeline
Customer and Client Care Specialist, Lead Registered Behavior Technician
Stepping Stones Kids Therapy
07.2019 - Current
Client Care Assistant
Virtus Academy
10.2018 - 07.2019
Registered Behavior Technician
PBS Corporation
01.2018 - 10.2018
Office Manager
Patron Home Services, Inc
03.2012 - 12.2017
Associate of Science - Education
University of Phoenix Online
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