Dennise Gonzalez
Surprise,AZ
Summary
Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, communication, teamwork, and adaptability. Motivated student with ability to handle challenging work, and excellent time management skills.
Overview
4
4
years of professional experience
Work History
OPD (online Pickup and Delivery)
Walmart
Surprise, AZ
10.2024 - Current
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Operated a variety of machinery and tools safely and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Prioritized and organized tasks to efficiently accomplish service goals.
Server
IHOP
Surprise, AZ
06.2021 - 09.2024
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Garnished dishes and beverages to serve visually appealing menu items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Greeted customers, answered questions and recommended specials to increase profits.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Monitored dining room for cleanliness and proper set-up at all times.
- Stayed informed about daily specials, new menu items, promotions.
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
Education
Bachelor of Science - Biology
Ottawa University
Surprise, AZ05-2027
High School Diploma -
Peoria Accelerated High School
Peoria, AZ05-2023
Skills
- Customer service
- Critical thinking
- Team collaboration
- Calm demeanor
- Multitasking and prioritization
- Reliable and responsible
- Performance improvement
- Clear communication
- Positive and professional
- Warm and friendly
Affiliations
- Drawing/Art
- Cooking/Baking
- Discovering New Places/Travel
Languages
English
Native/ Bilingual
Spanish
Professional
Accomplishments
- Achieved Deans List for academic excellence
Timeline
OPD (online Pickup and Delivery)
Walmart
10.2024 - Current
Server
IHOP
06.2021 - 09.2024
Bachelor of Science - Biology
Ottawa University
High School Diploma -
Peoria Accelerated High School
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