Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Dennise Papa

Dennise Papa

East Meadow,NY

Summary

Organized, perceptive, and dependable candidate possessing expertise in account management and customer service. Well-versed in creating project documents, templates, and reports. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, increase productivity, and ensure client satisfaction.

Overview

21
21
years of professional experience

Work History

Administrative/Billing Coordinator (Temp to Perm)

Fred Smith Plumbing
New York, NY
09.2009 - 07.2023
  • Supported management with transitioning from one billing software to another.
  • Assisted with development and implementation of new administrative and billing procedures.
  • Maintained documentation and databases, reports and spreadsheets with financial information and detailed understanding of client payment requirements.
  • Answered telephone, in-person, and email inquiries with friendly demeanor and full knowledge of billing department processes.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Entered client details into accounts and tracked payments.
  • Developed and maintained effective invoicing procedures alongside accounting staff and contracts department to maximize effectiveness of billing operations and ensure timely payments.
  • Researched and resolved billing discrepancies to enable accurate billing, developing and maintaining client relationships.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Transcribed and organized information for client invoicing.
  • Prepared and submitted 50-100 daily invoices to management for financial overview, based upon established accounts receivable schedules and terms.
  • Identified payment trends, recommended changes to existing processes, and adjusted billing procedures accordingly to retain customers.
  • Ordered supplies, handled outgoing mail, and assisted with new hire training.
  • Maintained confidentiality of subject matters discussed with customers and employees.
  • Generated and provided resident managers with compliance documentation.

Administrative Assistant

IDNA, Inc.
08.2007 - 09.2009
  • Answered multi-line phone system, routing calls, delivering messages to staff, greeting visitors, and issuing passes.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Supported meetings by setting up spaces and taking detailed notes.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Volunteered to help with special projects of varying degrees of complexity.

Clinical Administrative Assistant

Parallax Center
02.2005 - 07.2007
  • Advised office manager of problems and concerns and assisted with problem-solving.
  • Supported office staff and operational requirements with administrative tasks.
  • Documented patient medical information, case histories, insurance details, and mandated forms, to facilitate smooth appointments and payment processing.
  • Collaborated with healthcare professionals to maintain high-quality care across departments.
  • Generated reports and logged patient information for reliable records.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Received and routed laboratory results to correct clinical staff members.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Transcribed physician notes, detailing diagnosis or recommendations.
  • Transmitted medical records on behalf of patients and medical practitioners.
  • Maintained privacy and confidentiality on behalf of patients in compliance with policies and regulations.
  • Scheduled and participated in staff meetings to discuss development for providing quality care.
  • Entered required information in state's database.

Chiropractic Administrative Assistant

Uniondale Chiropractic
Uniondale, NY
07.2002 - 12.2004
  • Monitored patient flow, escorted patients to appropriate room and obtained initial patient information.
  • Maintained exam rooms by monitoring and replenishing supplies and performing routine housekeeping.
  • Organized and prioritized daily work to meet patients' needs and run smooth provider schedules.
  • Greeted and interacted with patients to provide information, answer questions, assist with appointment scheduling, and collect payments.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Developed in-house X-rays.

Education

Psychology

Stockton University, Absecon, NJ

Skills

  • Invoice Processing
  • Invoice Documentation Management
  • Manual Processing
  • Monthly Billing Management
  • Month-End Closing Procedures
  • Database Maintenance
  • File Management
  • Billing Document Creation
  • Equipment Monitoring and Troubleshooting
  • Microsoft Office
  • Billing Dispute Resolution
  • Electronic Document Management System
  • Records Organization and Review
  • Process Improvement Initiatives
  • Customer Contact
  • Insurance Confirmation
  • Benefits Verifications
  • Electronic Health Records Systems
  • Health Information Policy and Procedure Development
  • Office Supplies and Inventory
  • Correspondence Writing
  • Mail Sorting and Correspondence
  • Digital Postal Meters
  • Billing Systems and Software
  • Dictaphone
  • Multilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Administrative/Billing Coordinator (Temp to Perm) - Fred Smith Plumbing
09.2009 - 07.2023
Administrative Assistant - IDNA, Inc.
08.2007 - 09.2009
Clinical Administrative Assistant - Parallax Center
02.2005 - 07.2007
Chiropractic Administrative Assistant - Uniondale Chiropractic
07.2002 - 12.2004
Stockton University - , Psychology

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Dennise Papa