Dennise Pelaez
North Plainfield,USA
Summary
Healthcare professional with comprehensive experience in coordinating patient care and optimizing healthcare operations. Known for strong team collaboration and results-driven approach, ensuring smooth workflow and effective communication among medical staff. Relied upon for adaptability and proficiency in managing dynamic healthcare needs while maintaining high standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Coordinator – Surgical & Medical Oncology
10.2024 - Current
- Provide clinical and procedural support across Surgical and Medical Oncology, specializing in GYN, Urology, Head & Neck, Breast, and Pain Management services while functioning as a float to multiple departments.
- Assist physicians and advanced providers during in-clinic minor procedures, ensuring optimal workflow, sterile technique, and patient safety.
- Prepare procedure rooms by setting up all required equipment, including scopes, cameras, and specialty instruments for Urology and Head & Neck cases.
- Support GYN services by assisting in pelvic exams, PAP collection, and biopsy specimen preparation and handling.
- Assist in Urology procedures such as biopsies and fiducial marker collection, ensuring accurate specimen labeling and transport per oncology protocols.
- Perform blood draws, EKG testing, vital signs, and pre-procedure patient assessments to support clinical readiness.
- Manage clinic operations including room turnover, supply restocking, maintaining equipment readiness, and coordinating with multidisciplinary teams.
- Collect outside medical records, upload diagnostic reports, and maintain accurate documentation in the EHR to support continuity of care.
- Provide patient-centered support on a surgical floor environment, adapting to changing clinical needs and maintaining efficient throughput across all assigned services.
Patient Care Coordinator
Memorial Sloan Kettering Cancer Center
06.2023 - 07.2024
- Help promote timely and efficient appointments and scheduling treatments
- Assist and help Clinics, MDs, and Nurses
- Initiating referrals and consults
- Printing, copy, and faxing documents to insurances to obtain authorizations
- I coordinate transportation for all patients to be transported to facilities, homes, or the destination they need to arrive to in timely manner
- Strong communication skills with various providers, facilities, and patient’s families to obtain information about patients' treatment and future scheduled appointments, also provide timely and accurate updates to staff regarding insurance details that could impact patient’s care.
- Knowledgeable with EPIC system
- Responsible for managing the administrative and clerical tasks for my department
- Perform duties, answer telephone, screen calls, take messages and provide information, schedule all appointments and check-in
- Performed data entry tasks and filed patient reports on a daily basis
Administrative Assistant/Discharge Planner
Robert Wood Johnson Somerset
Somerville, NJ
11.2021 - 05.2023
- Help promote timely and efficient discharge of patients
- Assist and help case managers and social workers
- Initiating referrals to subacute, acute, psychiatric, homecare, to identified providers
- Printing, copy, and faxing documents to insurances to obtain authorizations
- I coordinate transportation for all patients to be transported to facilities, homes, or the destination they need to arrive to in timely manner
- Strong communication skills with various providers, facilities, and patient’s families to obtain information about patients' previous placements and plan of care upon their discharge. Also provide timely and accurate updates to staff regarding insurance details that could impact patient’s care.
- Knowledgeable with EPIC system
- Responsible for managing the administrative and clerical tasks for my department
- Perform duties, answer telephone, screen calls, take messages and provide information
- Performed data entry tasks and filed patient reports on a daily basis
- Work with medical office staff to ensure completion of tasks on schedule
- CPR certified/ BLS certified
Patient Access Representative
Morristown Medical Center
06.2022 - 12.2022
- Welcomed patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries
- Optimized the patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Kept patient appointments on schedule by notifying the provider of the patient's arrival, reviewing service delivery compared to schedule, reminding the provider of service delays
- Gathered medical records, financials, and insurance information from patients in timely manner, and kept data organized in compliance with HIPAA
- Acquired comprehensive knowledge of relevant insurance policies, in addition to ICD-9, ICD-10 codes for surgical and procedure authorizations
- Performed general administrative tasks, escalating issues through proper channels as required
Assistant Service Manager
Pep Boys
Bridgewater, NJ
11.2013 - 11.2021
- Oversee shop activity and performance, ordered parts and accounts receivable
- Assist in driving sales across service labor, parts, tires, and fleet business and provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards.
- Duties & Responsibilities Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions.
- Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking.
- Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction.
- Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices.
- Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
- Assist the Store Manager of Service in training and coaching service selling associates on Pep Boys Customer Care Process, Courtesy Vehicle Inspections (CVIs), and general operation of store systems.
- Performs CVIs and other service-related tasks as qualified and directed. Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety.
- Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations.
- Effectively communicates with all store associates, management, and customers.
- In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities.
- De-escalate complex situations with customers.
- Key holder and responsible for basic and detailed opening and closing responsibilities.
- Other duties as assigned.
Education
Associate of Science - Healthcare Administration
Monroe College
03-2026
Graduate - Medical Assistant
Drake College of Business
01-2010
Skills
- Filing
- Proficient in Microsoft PowerPoint
- Proficient in Microsoft Office
- Proficient in Microsoft Word
- Vehicle service expertise
- Automotive repair
- System Testing
- Epic management
- Hands-on experience in healthcare environments
- ICD-10
- Typing
- Clerical experience
- HIPAA compliance
- Customer service coordination
- Bilingual
- Experienced in software tools
- Client support
Certification
BLS Certification
CPR Certification
Languages
Spanish - Fluent
Timeline
Medical Coordinator – Surgical & Medical Oncology
10.2024 - Current
Patient Care Coordinator
Memorial Sloan Kettering Cancer Center
06.2023 - 07.2024
Patient Access Representative
Morristown Medical Center
06.2022 - 12.2022
Administrative Assistant/Discharge Planner
Robert Wood Johnson Somerset
11.2021 - 05.2023
Assistant Service Manager
Pep Boys
11.2013 - 11.2021
Associate of Science - Healthcare Administration
Monroe College
Graduate - Medical Assistant
Drake College of Business
Assessments
- Administrative assistant/receptionist — Proficient May 2022
- Using basic scheduling and organizational skills in an office setting
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.