Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

DENNISE RAMIREZ

The Arc of Lehigh and Northampton Counties
Allentown,PA
1
Certification
11
years of professional experience

Graduate student pursuing a Master’s degree in Forensic Psychology with extensive experience in behavioral health, case management, intake, and community-based advocacy. Demonstrated ability to work with diverse and high-needs populations, including individuals with intellectual and developmental disabilities, veterans, and families. Strong background in documentation, care coordination, and interdisciplinary collaboration. Seeking an entry-level or pre-licensed role in behavioral or mental health to gain clinical and systems-level experience while completing graduate studies.

Work History

Peer Support Specialist Supervisor

1 Month
Peerstar LLC | 05.2026 - Current
  • Facilitated peer support sessions to promote recovery and personal growth.
  • Collaborated with multidisciplinary teams to develop individualized care plans.
  • Monitored client progress and adjusted support strategies as needed.
  • Provided crisis intervention and emotional support during critical situations.

Bilingual Community Outreach Specialist – Promoted

4 Months
The Arc of Lehigh and Northampton Counties | 02.2026 - Current
  • Lead community outreach initiatives connecting individuals and families with intellectual and developmental disabilities to local resources and programs.
  • Develop partnerships with schools, healthcare providers, and community agencies to expand access to services.
  • Facilitate workshops, presentations, and informational sessions for clients and community stakeholders.
  • Support advocacy efforts for individuals and families navigating educational and behavioral health systems.
  • Mentor and provide guidance to intake and support staff to improve service delivery and client engagement.

Bilingual Intake Specialist

2 Years 9 Months
The Arc of Lehigh and Northampton Counties | 09.2023 - Current
  • Conduct comprehensive intake screenings for individuals with intellectual and developmental disabilities and their families.
  • Provide resource navigation and referrals to community-based, educational, and behavioral health services.
  • Maintain accurate client records, documentation, and data entry in compliance with confidentiality standards.
  • Support families with IEP-related advocacy and coordination with schools and service providers.
  • Serve as a liaison between clients, families, and community agencies to promote inclusive and equitable services.

Veteran / Community Support Case Manager

4 Months
Catholic Charities | 04.2024 - 08.2024
  • Complete needs assessments and develop individualized service plans for veterans and community members.
  • Coordinate referrals for healthcare, housing, employment, and behavioral health services.
  • Maintain active caseloads while providing consistent follow-up and support.
  • Collaborate with external agencies to ensure continuity of care and timely service delivery.

Case Manager (Family Services Coordinator)

5 Months
Peaceful Living | 10.2023 - 03.2024
  • Develop and monitor individualized case management plans focused on client independence and quality of life.
  • Coordinate services and supports across multiple providers.
  • Track progress toward goals and document outcomes.
  • Collaborate with interdisciplinary teams to address behavioral, social, and functional needs.

Case Manager / Administrative Assistant

1 Year 8 Months
Promise Neighborhoods of the Lehigh Valley | 11.2021 - 07.2023
  • Provided administrative and client support in a community-based human services setting.
  • Managed scheduling, phone communications, and document organization.
  • Supported families with daily living resources and emotional wellness referrals.
  • Built rapport with clients through individual and group interactions.

Case Aide

2 Years
Safe Haven | 12.2019 - 12.2021
  • Facilitated group activities and one-on-one support for youth in structured programs.
  • Maintained attendance logs and progress documentation.
  • Supported academic engagement and social-emotional development.

Teacher’s Assistant / Registered Behavior Technician (RBT)

5 Years
Attentive Behavior Care | 03.2015 - 03.2020
  • Delivered 1:1 Applied Behavior Analysis (ABA) interventions under BCBA supervision.
  • Collected, graphed, and analyzed behavioral data to monitor progress.
  • Communicated regularly with families and clinical teams to ensure consistency of care.
  • Supported behavior plans and skill-building goals.

Education

Master's - Forensic Psychology

Bachelor of Science - Human Services

Monroe University | Bronx, NY | 01-2025

Online

Bachelor of Arts - Human Services

01-2022

Skills

Behavioral Health Intake & Assessment
Case Management & Care Coordination
Client Advocacy & Resource Navigation
Documentation & Record Management (HIPAA-compliant)
Trauma-Informed & Person-Centered Support
Interdisciplinary Team Collaboration
Microsoft Office (Word
Excel
PowerPoint)
Professional Written & Verbal Communication
Bilingual Client Support (English/Spanish)

Certification

  • ABA Trained
  • Registered Behavior Technician (RBT)

Timeline

Peer Support Specialist Supervisor

Peerstar LLC
05.2026 - CurrentRead More

Bilingual Community Outreach Specialist – Promoted

The Arc of Lehigh and Northampton Counties
02.2026 - CurrentRead More

Veteran / Community Support Case Manager

Catholic Charities
04.2024 - 08.2024Read More

Case Manager (Family Services Coordinator)

Peaceful Living
10.2023 - 03.2024Read More

Bilingual Intake Specialist

The Arc of Lehigh and Northampton Counties
09.2023 - CurrentRead More

Case Manager / Administrative Assistant

Promise Neighborhoods of the Lehigh Valley
11.2021 - 07.2023Read More

Case Aide

Safe Haven
12.2019 - 12.2021Read More

Teacher’s Assistant / Registered Behavior Technician (RBT)

Attentive Behavior Care
03.2015 - 03.2020Read More

Bachelor of Arts from Human Services
Read More

Master's from Forensic Psychology
Read More

Monroe University

Bachelor of Science from Human Services
Read More
DENNISE RAMIREZ