DENNISSE CASTILLO
Self-Employed
Perris,CA
1
Language
1
Certification
13
years of professional experience
Bilingual English/Spanish professional experienced in healthcare administration and high-volume call center operations. Expertise in patient scheduling, managing confidential information, and resolving concerns while coordinating appointments in fast-paced environments. Delivers effective communication and handles multiple priorities efficiently.
Work History
Digital Marketing & Communications Specialist
6 Years 7 Months- Executed email marketing initiatives, improving open rates through A/B testing and segmentation.
- Led cross-functional projects, ensuring alignment between marketing efforts and business goals.
- Mentored junior team members on best practices in digital marketing and communication strategies.
- Conducted market research to identify trends and inform strategic decision-making processes.
- Boosted brand awareness by developing and implementing strategic marketing campaigns.
- Drove content marketing campaign and editorial calendar to deliver high-quality content and optimize performance.
- Studied market trends and market reaction to promotional activities to propose strategic adjustments.
Appointment Clerk / HCC Coordinator
4 Years- Developed comprehensive marketing strategies to enhance brand visibility and engagement.
- Created targeted content for various platforms, increasing audience reach and interaction.
- Managed social media campaigns, optimizing performance through analytics and audience insights.
- Collaborated with clients to define communication objectives and deliver tailored solutions.
Center Sales Manager
2 Years- Cultivated strong relationships with clients, ensuring high levels of satisfaction and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Sales Associate
1 Year- Collaborated with team members to achieve sales targets through effective communication and teamwork.
- Trained new associates on product knowledge, sales techniques, and store policies to ensure operational consistency.
- Led initiatives for promotional events, enhancing customer outreach and increasing foot traffic during peak seasons.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Mentored junior staff, fostering a collaborative work environment that encouraged professional growth and development.
Scheduling Coordinator
1 Year- Analyzed scheduling patterns to identify trends and improve resource allocation strategies.
- Coordinated patient scheduling to optimize workflow and reduce appointment conflicts.
- Managed electronic health record systems to ensure accurate patient information and scheduling.
- Streamlined communication between departments to enhance operational efficiency and service delivery.
Education
Associate of Applied Science
- Cosmetology
High School Diploma
Skills
Healthcare Administration
Patient/Customer Service
Appointment Scheduling
Data Entry & Information Management
Insurance & Patient Demographics
High-Volume Call Handling
Microsoft Office / Computer Systems
Problem Resolution
Conflict Resolution
Professional Communication
Time Management
Multitasking
Bilingual English & Spanish
Certification
California Cosmetology License
Languages
Spanish
Native or Bilingual
Timeline
Digital Marketing & Communications Specialist
Self-Employed
01.2020 - CurrentRead More
Appointment Clerk / HCC Coordinator
Pinnacle Medical Group
01.2018 - 01.2022Read More
Center Sales Manager
Advance America
01.2016 - 01.2018Read More
Sales Associate
Guess Factory
01.2015 - 01.2016Read More
Scheduling Coordinator
Magnetic Imaging Services
01.2014 - 01.2015Read More
Bell Gardens High School
High School Diploma
Read More
Riverside City College
from Cosmetology
Read More
Riverside City College
Associate of Applied Science
Read More