Denroy Wilson
Kingston
Summary
Dynamic and accomplished professional with over 5 years of dedicated experience in customer service, complemented by nearly 2 years in management training. Proven ability to lead teams effectively, leveraging creative and artistic skills to drive innovative solutions. Known for a focused commitment to excellence, consistently delivering high-quality results with meticulous attention to detail. Holds a solid academic foundation in Hospitality Management, combining theoretical knowledge with practical leadership expertise to achieve business objectives.
Overview
7
7
years of professional experience
Work History
Leadership Development Officer
VXI Global Solutions LLC
Kingston , Jamaica
2021.01 - 2024.05
- Developed and implemented leadership development programs to improve organizational performance for supervisors and managers.
- Developed strategies for improving operational efficiency while reducing costs.
- Facilitated training sessions on effective communication, team building, problem solving and conflict resolution skills.
- Advised participants on how to effectively manage change within their organization.
Training Specialist
VXI Jamaica
2018.12 - 2022.01
- Developed and maintained training materials, including job aids, handouts, and presentations.
- Conducted train-the-trainer sessions to ensure trainers are prepared to deliver courses effectively.
- Facilitated classroom instruction for groups up to 30 students.
- Assisted in developing training plans for new hires and existing employees.
- Collaborated with internal stakeholders on the design and implementation of customized learning solutions.
Food & Beverage Co-ordinator
Geejam Resorts
2017.06 - 2018.03
- Prepared weekly staff working schedules - liaised with Guest Services Manager to incorporate staff availability and any food related request by guests
- Maintained Requisition books for all departments requiring F & B stock to control wastage and foster accountability
- Conducted ‘On the Job’ training for Front and Back of the House staff which included: culinary terminology and an understanding of cooking techniques, stewardship practices, and exercise portion control / up selling.
- Maintained records of beverages purchased, received and used to ensure accurate inventory tracking.
- Assisted in the development of new drink recipes and presented them to management for approval.
- Created detailed cost analysis reports for each beverage item on the menu.
Education
BSC. Hotel Management -
University of the West Indies - Centre for Hotel & Tourism Management
Associates in Humanities -
St. George’s College
Skills
- Training and Development
- Customer Care
- Planning and Organization
- Data Analysis
- Public Speaking
- Attention to detail
- Result Oriented
- Guest Relations Management
- Safe Food Handling
- Effective customer upselling
Timeline
Leadership Development Officer
VXI Global Solutions LLC
2021.01 - 2024.05
Training Specialist
VXI Jamaica
2018.12 - 2022.01
Food & Beverage Co-ordinator
Geejam Resorts
2017.06 - 2018.03
BSC. Hotel Management -
University of the West Indies - Centre for Hotel & Tourism Management
Associates in Humanities -
St. George’s College
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