Densia Gomes

-Keeping passengers out of the security line unless they are a clear member

-checking boarding pass and keeping up with the security

-checking for IDs if needed

-Trying to makes sales and get customers sign up for Clear

-Directing passengers where they need to go and how to get boarding pass

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
• Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
• Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
• Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
• Boosted team morale and performance, organizing regular training sessions and motivational meetings.
• Implemented cost-saving measures, significantly reducing operational expenses.
• Streamlined inventory management processes, leading to more organized and efficient stock handling system.
• Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
• Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Educated staff on organizational mission and goals to help employees achieve success.
• Frequently inspected production area to verify proper equipment operation.