Denton Cantwell
Grandview
Summary
IT professional with over 10 years of experience in maintaining and installing network equipment, software, operating systems, and hardware for servers, laptops, and desktop computers. Committed to continuous professional development and seeking opportunities for long-term growth.
Overview
18
18
years of professional experience
Work History
Technical Specialist - IT
Hanford Mission Integration Solutions
12.2021 - Current
- Administered SCADA systems for electrical utilities to ensure operational functionality.
- Analyzed system performance to identify areas for improvement and optimization.
- Assessed existing systems to identify and recommend upgrades that enhanced operational efficiency.
- Diagnosed malfunctions and troubleshot issues for equipment and components to restore functionality and minimize downtime.
- Collaborated with cross-functional teams to implement new technologies and solutions.
- Created technical documentation for operational procedures and system specifications to support team training and system understanding.
- Developed technical documentation for operational procedures and system specifications.
- Tested new products prior to deployment in order to verify compatibility with existing systems.
- Offered decision-makers ROI and cost-benefit projections to guide project development and implementation.
- Led cross-functional teams in the deployment of technical projects, ensuring timely and within-budget delivery.
- Implemented robust disaster recovery and business continuity plans to mitigate risk.
- Oversaw the migration of legacy systems to modern platforms, minimizing downtime and data loss.
Workstation Support
Technology Services
Yakima
01.2019 - 12.2021
- Provided server and workstation support for the City of Sunnyside, WA
- Troubleshot complex technical problems, implementing effective solutions to minimize downtime.
- Managed inventory and supplies, ensuring timely availability of materials for workstation support operations.
Jr Systems Administrator
Teknologize
Kennewick
06.2016 - 12.2018
- Managed 20 client sites with 5 to 200 employees, addressing and resolving diverse IT needs.
- Configured routers, switches and firewalls for secure access to internal networks.
- Troubleshot network connectivity issues, improving access for employees and enhancing overall productivity.
- Configured and maintained hardware and software installations for workstations.
- Conducted routine maintenance on servers to enhance reliability and performance.
- Oversaw storage management, data migration, backups and drive replacements.
- Documented technical procedures for system maintenance and support, streamlining processes for future reference.
- Developed scripts to automate routine tasks.
- Ensured compliance with industry standards such as HIPAA or PCI DSS.
- Administered virtualized environments such as VMware ESXi or Microsoft HyperV.
Help Desk Tier 1
Robert Half Technologies
Seattle
09.2015 - 08.2016
- Delivered help desk and data analysis support at Western Institutional Review Board, facilitating efficient resolution of technical issues.
- Developed system backup solution for TTF Aerospace, ensuring operational continuity and availability.
- Executed routine responsibilities to maintain efficiency and accuracy.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
IT Help Desk Temp
City of Puyallup
Puyallup
02.2015 - 04.2015
- Resolved customer issues promptly, contributing to high customer satisfaction with services.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
15U CH-47 Mechanic
Washington Army National Guard
Ft Lewis
08.2008 - 08.2014
- Performed maintenance and repair on CH-47 Chinook helicopter, ensuring operational readiness.
- Supervised squad members to meet mission objectives and maintain helicopter readiness.
- Trained and supervised new mechanics, enhancing team capability and operational continuity.
- Deployed to Afghanistan on Active Duty orders from June 2010 to July 2011
- Ft. Lewis, WA
Education
Associate of Applied Science - Computers, Networks, Information Systems, and Security, with the Microsoft Server Administration option
Clover Park Technical College
Lakewood, WA01.2014
Skills
- System administration
- Network administration
- SCADA systems
- Network troubleshooting
- Virtualization technologies
- Disaster recovery
- Operational continuity
- Legacy system migration
- Hardware configuration
- Hardware and software updates
- Technical documentation
- Cross-functional collaboration
- Customer support
Timeline
Technical Specialist - IT
Hanford Mission Integration Solutions
12.2021 - Current
Workstation Support
Technology Services
01.2019 - 12.2021
Jr Systems Administrator
Teknologize
06.2016 - 12.2018
Help Desk Tier 1
Robert Half Technologies
09.2015 - 08.2016
IT Help Desk Temp
City of Puyallup
02.2015 - 04.2015
15U CH-47 Mechanic
Washington Army National Guard
08.2008 - 08.2014
Associate of Applied Science - Computers, Networks, Information Systems, and Security, with the Microsoft Server Administration option
Clover Park Technical College