DENVAH BURGOS
Saddle Brook
Summary
Detail-oriented professional with strong communication skills and a history of enhancing customer satisfaction through personalized service. Experienced in restaurant and banquet environments, providing attentive guest service, managing transactions, and assisting with event operations. Efficiently resolved customer concerns while maintaining accuracy, professionalism, and confidentiality. Adaptable and dependable, with the ability to thrive in fast-paced settings and work effectively as part of a team.
Overview
1
1
year of professional experience
Work History
CASHIER, SERVER
Tribos Peri Peri
Saddle Brook
09.2025 - 11.2025
- Accepted checks, debit and credit cards, and gift certificates in line with company policy.
- Maintained high customer satisfaction levels by going extra mile to personalize service.
- Resolved conflicts with customers and looked for opportunities to improve satisfaction.
- Cleaned and sanitized checkouts and other high-touch surfaces.
- Maintained clear checkout area for tidy presentation.
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service.
- Took orders, made drinks and provided refills for guests.
- Answered phones to take orders for customer pick up or delivery.
- Transported food products, cleaned tables and counters, and stocked dining room supplies.
FOOD AND BEVERAGE CASHIER, SERVER
Mr. Bruno's Pizza
Saddle Brook
11.2024 - 07.2025
- Monitored inventory levels at checkout area and restocked items as needed.
- Resolved customer complaints with a calm and professional demeanor.
- Managed time efficiently during peak hours to minimize customer wait times.
- Maintained confidentiality of customer transactions and personal information as per company policy.
- Adapted quickly to new technology or changes in payment processing systems.
- Processed transactions quickly and accurately to ensure customer satisfaction.
- Assisted customers in finding products and provided recommendations when necessary.
- Handled cash, credit, and debit payments while maintaining accuracy in cash drawer.
- Followed all company policies regarding handling of coupons, gift cards, and returns.
- Employed social skills to anticipate customers' additional needs.
- Chatted with customers at checkout for friendly and personalized service.
- Addressed common questions about store products.
Education
Bachelor of Science - Criminal Justice
Bergen Community College
Paramus, NJ05-2027
HIGH SCHOOL DIPLOMA - Teaneck, NJ
Teaneck High School
Teaneck, NJ06-2024
Skills
- Serving food
- Appropriate attire
- Punctually
- Cash handling
- Customer service
- Customer interaction
- Task management and prioritization
- Reliability
- Fast learner
- Communication skills
- Professionalism
Timeline
CASHIER, SERVER
Tribos Peri Peri
09.2025 - 11.2025
FOOD AND BEVERAGE CASHIER, SERVER
Mr. Bruno's Pizza
11.2024 - 07.2025
Bachelor of Science - Criminal Justice
Bergen Community College
HIGH SCHOOL DIPLOMA - Teaneck, NJ
Teaneck High School