Denver Gosnell
Gilbert,AZ
Summary
With a proven track record at Adult Protective Services, I excel in surveillance and evidence collection, alongside demonstrating exceptional assertiveness. My expertise in enhancing investigation accuracy and streamlining case management processes has significantly improved efficiency and client trust, showcasing my ability to lead with ethical integrity and maintain calm in crisis situations.
Overview
24
24
years of professional experience
Work History
Field Investigator 3
Adult Protective Services
04.2021 - Current
- Promoted ethical conduct among peers by leading by example and actively discouraging any unethical practices.
- Streamlined case management processes for improved efficiency in handling field investigations.
- Enhanced investigation accuracy by meticulously gathering and analyzing evidence from various sources.
- Maintained detailed records of all investigative activities, allowing for easy retrieval when needed during court proceedings or client consultations.
- Consistently maintained a professional demeanor even under challenging circumstances, building trust with clients and colleagues alike.
- Trained junior investigators on best practices, ensuring a high standard of quality across all team members.
- Collaborated with law enforcement agencies, strengthening relationships and increasing information sharing.
- Managed caseloads effectively while prioritizing urgent cases to meet deadlines without compromising thoroughness or attention to detail.
Crisis Intervention Specialist
La Frontera EMPACT-SPC
04.2013 - 03.2021
- Supported families in understanding their loved ones'' needs during times of crisis, promoting better engagement in the healing process.
- Developed strong rapport with clients, establishing trust and fostering open communication channels.
- Maintained accurate records and documentation in compliance with regulatory requirements, ensuring seamless service delivery.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients during crisis situations.
- Continuously updated personal knowledge of industry trends and best practices by attending professional development events, conferences, and workshops.
- Established partnerships with local organizations that resulted in increased referral networks for clients requiring additional support services.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Crisis Interventionist
Right Direction
04.2009 - 11.2018
- Played an active role in community outreach initiatives, increasing awareness and understanding of available crisis intervention services.
- Increased client satisfaction by providing empathetic and nonjudgmental support during crisis interventions.
- Fostered a collaborative work environment among staff members, promoting teamwork during high-pressure situations.
- Contributed to a safer community environment by working closely with local law enforcement agencies on crisis cases.
- Built relationships with external organizations, facilitating timely referrals for specialized care when necessary.
- Ensured Safety of Clients from the point of crisis intervention to Treatment facility
SMI Casemanager
Southwest Network
01.2010 - 07.2010
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Clinical Liaison
Magellan Health Services
01.2008 - 04.2009
- Enriched patient experience by coordinating multidisciplinary team meetings to review individualized goals and progress updates regularly.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Behavior Specialist
Youth Advocate Program
08.2006 - 11.2007
- Reduced classroom disruptions through careful observation and analysis of student behaviors, leading to tailored interventions.
- Provided crisis intervention support during critical incidents, deescalating situations and ensuring the safety of all involved parties.
- Evaluated the effectiveness of behavior interventions using data-driven approaches, making adjustments as needed to ensure success.
- Supervised student behavior during daily academic routines to secure safety of students and staff.
- Collaborated with multidisciplinary teams to develop comprehensive, effective treatment plans for students with behavioral challenges.
- Improved student behavior by implementing individualized behavior support plans and strategies.
- Utilized positive reinforcement to maximize desired behavior and educational outcomes.
Licensing Surveyor
Office of Behavioral Health Licensing
04.2003 - 12.2004
- Responsible for monitoring behavioral health facilities and enforcing state statutes
- Conducted initial and annual licensing surveys and provided direction and guidance to assist with compliance and state
- Conducted interviews and investigations of all complaints made to and generated by the office
- Developed and submitted reports based on objective findings for follow through
Training Coordinator/ Group Home Supervisor
Arizona Youth Associates
09.2000 - 04.2003
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
- Evaluated the effectiveness of training initiatives, making adjustments as needed to optimize results.
- Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
Education
Bachelor of Science - Clinical Psychology
Weber State University
Ogden, UT08-1998
Skills
- Surveillance techniques
- Interview techniques
- Assertiveness
- Evidence collection
- Confidentiality
- Detailed report writing
- Ethical and honest
- Calm in crisis situations
- Risk Assessment
- Witness interviews
Timeline
Field Investigator 3
Adult Protective Services
04.2021 - Current
Crisis Intervention Specialist
La Frontera EMPACT-SPC
04.2013 - 03.2021
SMI Casemanager
Southwest Network
01.2010 - 07.2010
Crisis Interventionist
Right Direction
04.2009 - 11.2018
Clinical Liaison
Magellan Health Services
01.2008 - 04.2009
Behavior Specialist
Youth Advocate Program
08.2006 - 11.2007
Licensing Surveyor
Office of Behavioral Health Licensing
04.2003 - 12.2004
Training Coordinator/ Group Home Supervisor
Arizona Youth Associates
09.2000 - 04.2003
Bachelor of Science - Clinical Psychology
Weber State University
Similar Profiles
Anthony BookerAnthony Booker
Social Services Worker II at Butler County Department of Job & Family Services - Adult Protective ServicesSocial Services Worker II at Butler County Department of Job & Family Services - Adult Protective Services
Adriene CarmichealAdriene Carmicheal
Senior APS Social Worker at Adult Protective Services, Guilford County Social ServicesSenior APS Social Worker at Adult Protective Services, Guilford County Social Services
Courtney MorettaCourtney Moretta
Program Compliance Specialist at Adult Protective Services of New JerseyProgram Compliance Specialist at Adult Protective Services of New Jersey