Denys Cruz
San Francisco,CA
Summary
Dynamic travel agent with expertise in itinerary planning and a proven track record at Arden Enterprises. Enhanced client satisfaction through tailored travel experiences and exceptional customer service. As a Senior Operations Analyst at Bank of America, optimized processes and ensured data accuracy, demonstrating strong analytical skills and a commitment to operational excellence.
Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills.
Overview
27
27
years of professional experience
Work History
Travel Agent
Arden Enterprises
01.2012 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Senior Operations Analyst
Bank of America
07.1998 - 04.2015
- Optimized operational efficiency by streamlining processes and implementing best practices.
- Developed thorough documentation for all processes, ensuring consistency and adherence to company standards.
- Instated defined analytical hierarchies to prioritize operational dependencies and interactions.
- Enhanced data accuracy by designing and implementing robust quality assurance procedures.
Education
Bachelor of Science - International Business Management
Golden Gate University
Bachelor of Science - International Business Management
Golden Gate University
03-1998
Skills
- Proficient in MS Office (Word and Excel)
- Itinerary planning and Customer Support
- Travel industry expertise
- High volume environments
- Travel research
Languages
Tagalog
Native or Bilingual
Timeline
Travel Agent
Arden Enterprises
01.2012 - Current
Senior Operations Analyst
Bank of America
07.1998 - 04.2015
Bachelor of Science - International Business Management
Golden Gate University
Bachelor of Science - International Business Management
Golden Gate University
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