Summary
Overview
Work History
Education
Skills
Websites
LANGUAGES
Timeline
Training
Generic
DENYS DIAZ

DENYS DIAZ

Orlando

Summary

Dynamic Project Manager with over 10 years of experience driving business growth and fostering organizational leadership. Expertise in developing strategic initiatives that align with company objectives while enhancing operational efficiency. Proven ability to manage teams and oversee financial planning across diverse sectors, including civil and telecommunications engineering. Strong knowledge of OSP, ISP, fiber optics, and various utility construction projects, including MDU, MxU, and MEP initiatives.

Overview

15
15
years of professional experience

Work History

Customer Experience Business Leader

Amdocs
11.2024 - Current
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Coordinated weekly meetings for internal and external groups.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Fostered a positive work environment by promoting collaboration, open communication, and employee recognition programs.

VP of Operations

DraftPros LLC
04.2023 - 11.2024
  • Managed large-scale projects, ensuring timely completion within budget constraints.
  • Evaluated existing workflows to identify inefficiencies and propose innovative solutions that enhance productivity across the organization.
  • Delivered exceptional results in market expansion efforts by identifying new territories, analyzing potential opportunities, and establishing a strong local presence.
  • Led organizational restructuring initiatives to improve overall efficiency, streamline reporting lines, and eliminate redundancies while maintaining high employee morale and engagement levels.
  • Instituted risk management protocols to proactively address potential issues before they escalated into major problems affecting business operations or customer satisfaction levels.
  • Cultivated strong vendor relationships, enabling effective negotiation on pricing and terms for better cost control.

Director of Operations

DraftPros LLC
07.2020 - 04.2023
  • Oversee 6+ engineering projects and market daily operations and ensure quality and deadlines are being met.
  • Coordinate and oversee +25 employees of our internal engineering group.
  • Build and grow customer relationships across DraftPros offices and market operations.
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.

Engineering Manager

DraftPros LLC
12.2017 - 07.2020
  • Oversee over 15+ employees and daily office operations of the Chicago Market engineering office.
  • Supervise Fielding, engineering and permitting teams on a large scale OSP, ODN Telecommunications project in the Chicago Suburbs area.
  • Supervise and ensure quality control over construction plans produced by the engineering teams.
  • Supervise permitting teams on permit packages process: creation, submittals and approvals to correct jurisdictional agencies for Utility construction permits.
  • Establish customer relationships and provide weekly progress updates to customer, to ensure accurate project timelines.

Project Engineer

DraftPros LLC
07.2016 - 12.2017
  • Project engineer specialized in OSP / ISP design of fiber optics telecommunications.
  • Field engineer capability to conduct site specific surveys for ISP fiber optic cable design and deployment.

MEP Project coordinator

Florida Engineering Services INC
04.2016 - 07.2016
  • Specialized in the Plumbing area.
  • Designer for multiple MEP residential projects in the Florida Area, using CAD and REVIT design software. REVIT
  • Assist to weekly staff meetings and report progress on MEP projects.

Warehouse and Customer Service Specialist

Intek Corp.
01.2015 - 04.2016
  • Fulfill customer orders via multiple online shopping platforms, including Amazon, Ebay, Groupon, etc.
  • Amazon seller customer service specialist.
  • Merchandise inventory specialist. Responsible for receiving / unloading truck loads and shipping / loading merchandise.

Project Engineer

PI GROUP C.A
03.2013 - 12.2014
  • MEP project engineer, specialized in Plumbing design for both residential and commercials projects.
  • MEP engineering design of multiple new developed subway stations.
  • Bill of materials and budget analysis for multiple residential and commercial projects.

Engineering assistant

Don Bau Corporation S.A
03.2010 - 03.2013
  • Assist project engineers and resident engineers in day to day task.
  • Development of bill of materials for residential construction projects.
  • Attend site specific surveys for progress analysis and material procurement.
  • Set up weekly progress meeting with the customers and complete meeting minutes.
  • Assisted engineers during field visits to gather essential information for successful project planning and execution.
  • Improved communication between team members by maintaining accurate project documentation, including reports, schedules, and specifications.

Education

Bachelor's degree - Civil Engineering

Universidad Nacional Experimental De Las Fuerzas Armadas (UNEFA)
Caracas, Venezuela
08.2014

High School Diploma -

U.E.N Gustavo Herrera
Caracas, Venezuela
03.2008

Skills

  • Organizational leadership
  • Operations management
  • Experienced in using Autodesk AutoCAD
  • Human resources management
  • Fluent in two languages
  • Stakeholder management
  • Cross-functional team leadership
  • ArcGIS mapping proficiency
  • Experienced with Google Suite applications
  • Experienced with Microsoft Office applications
  • 3GIS software proficiency

Websites

LANGUAGES

english
spanish

Timeline

Customer Experience Business Leader

Amdocs
11.2024 - Current

VP of Operations

DraftPros LLC
04.2023 - 11.2024

Director of Operations

DraftPros LLC
07.2020 - 04.2023

Engineering Manager

DraftPros LLC
12.2017 - 07.2020

Project Engineer

DraftPros LLC
07.2016 - 12.2017

MEP Project coordinator

Florida Engineering Services INC
04.2016 - 07.2016

Warehouse and Customer Service Specialist

Intek Corp.
01.2015 - 04.2016

Project Engineer

PI GROUP C.A
03.2013 - 12.2014

Engineering assistant

Don Bau Corporation S.A
03.2010 - 03.2013

Bachelor's degree - Civil Engineering

Universidad Nacional Experimental De Las Fuerzas Armadas (UNEFA)

High School Diploma -

U.E.N Gustavo Herrera

Training

FDOT - TTC ADVANCED, ATSSA March 2016 — March 2016

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