Summary
Skills
Work History
Education
Software
Overview
Generic

Denzel Brown

Office Administrator
North Las Vegas,NV

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Skills

    Project Management Abilities

System Analysis

Inventory Control

Policy Development

Compliance Monitoring

Data Entry

Scheduling Coordination

CRM Integration

Workforce Management

Policy Implementation

Expense Tracking

Performance Improvement

Administrative Management

Task Prioritization

Work History

Internal Account Manager

Gravie
Las Vegas, NV
07.2023 - Current
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Educated clients about health insurance coverage options, benefits and costs.
  • Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
  • Increased Satisfactory scores by 11% since joining Account Manager team.

Microsoft Engineer

Zones Nfrastructure
Atlanta, GA
05.2022 - 06.2023
  • Implemented robust cybersecurity measures to protect sensitive data and prevent unauthorized access
  • Utilized cloud computing technologies to optimize storage and enhance scalability of systems
  • Developed software applications to streamline business processes and improve efficiency
  • Administered and maintained network infrastructure to ensure uninterrupted connectivity and smooth operations
  • Demonstrated exceptional troubleshooting skills to identify and resolve technical issues efficiently.
  • Assisted senior engineers and management with clerical duties to keep department functioning and workflows running smoothly.
  • Collaborated with senior engineers on projects and offered insight.
  • Studied manufacturing processes to improve overall knowledge.

Claims Specialist II

Anthem
Denver, CO
05.2021 - 03.2022
  • Accurately entered and organized large volumes of data for efficient record keeping
  • Resolved complex problems by analyzing information, identifying alternatives, and implementing effective solutions
  • Provided exceptional customer service by addressing inquiries, resolving complaints, and maintaining positive relationships
  • Demonstrated extensive product knowledge to assist customers in making informed purchasing decisions
  • Communicated effectively with team members and stakeholders to ensure streamlined operations
  • Exhibited exceptional conflict resolution skills in resolving disputes and maintaining harmonious work environment.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Reviewed, modified, updated and processed minimum of 25 claims per day.

Administrative Assistant

Knoah Solutions - Temp
Las Vegas, NV
04.2020 - 05.2021
  • Managed and organized various databases to ensure efficient data storage and retrieval
  • Arranged and coordinated travel logistics for team members, including flights, accommodations, and transportation
  • Demonstrated proficiency in multiple software applications, including Microsoft Office Suite and Adobe Creative Cloud
  • Coordinated and maintained complex schedules for executives and team members, ensuring timely and productive meetings
  • Provided administrative support to senior management, including handling correspondence, managing calendars, and organizing meetings
  • Effectively communicated with employees and applicants to address inquiries, provide assistance, and resolve any issues or concerns.
  • Executed record filing system which improved document organization and management by 25%.

Customer Service Rep

EzCater - Temp
Las Vegas, NV
05.2019 - 10.2019
  • Resolved customer complaints in timely and satisfactory manner
  • Handled billing inquiries with accuracy and efficiency
  • Answered phone calls and addressed customer inquiries and concerns
  • Managed customer accounts and ensured seamless delivery of services
  • Provided technical support and troubleshooting assistance to customers.
  • Working with team, making sure productivity does not fall below 75% per day

Customer Service Rep

Quest Software - Temp
Las Vegas, NV
07.2019 - 09.2019
  • Answered phone calls promptly and professionally, providing excellent customer service
  • Responded to customer requests for products, services, and company information.
  • Resolved customer issues in timely manner, prioritizing customer satisfaction
  • Handled customer complaints with empathy and patience, taking proactive steps to find suitable resolution.
  • Part of Excel team which worked with 90% of all insurances, taking most calls and escalations.

Front Desk Manager

Best Western
Chicago, IL
07.2016 - 04.2019
  • Managed cash handling processes and maintained accurate records of all transactions
  • Supervised and trained staff members to ensure efficient and high-quality service
  • Handled reservation management duties including booking, cancellations, and modifications
  • Demonstrated excellent telephone etiquette while handling customer inquiries and requests
  • Provided exceptional customer service and resolved issues or complaints in timely manner
  • Utilized strong problem-solving skills to address various challenges and find effective solutions.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Prepared weekly employee work schedules to meet operational needs.

Office Manager

Bud and Sons Construction
Chicago, IL
07.2012 - 05.2016
  • Supervised and mentored team of professionals to ensure productivity, quality, and adherence to company policies and procedures
  • Established and maintained positive relationships with vendors to ensure timely delivery of goods and services
  • Managed daily office operations, including scheduling, staff coordination, and resource allocation
  • Implemented and monitored budgetary measures to control expenses and maximize financial resources
  • Maintained accurate inventory records and implemented strategies to optimize inventory levels
  • Coordinated and managed multiple projects simultaneously, ensuring smooth execution and timely completion.
  • Coordinated special projects and managed schedules.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Created new filing system which improved productivity by 25%.

Education

Bachelor of Science - Computer Science

Southern New Hampshire University
Hooksett, NH
08.2023 - 04.2027

G.E.D - General Studies

Wilbur Wright College
Chicago, IL
01.2014 - 02.2014

Software

Salesforcecom

CRM

Ticketing System

QuickBooks

Microsoft Office

Overview

12
12
years of professional experience
4
4
years of post-secondary education

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Denzel BrownOffice Administrator