Denzel Dickens
Atlanta,GA
Summary
A dedicated sales and customer service professional with over 10 years of experience in diverse settings. Extensive experience working closely with customers, resolving complex customer issues, managing several distributor accounts, and acting as a vital and enthusiastic internal departmental auditor. Skilled relationship-builder, communicator and multitasker.
Overview
11
11
years of professional experience
Work History
Accounts Payable Clerk
Velociti Services
Atlanta, GA
05.2022 - Current
- Investigated daily variances and corrected errors to resolve discrepancies.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Prepared vendor invoices and processed incoming payments.
- Used WinTeam ERP and SAP Concur software to accurately manage over 150 accounts worth $3.5M
Inside Sales Coordinator
Hyundai Construction Equipment Americas
Norcross, GA
03.2021 - 05.2022
- Assisted field sales representatives in support of large national retail chain customers in heavy equipment industry.
- Tracked pipeline data, won vs. lost opportunities and lead response times with SAP CRM and Google Workspace.
- Monitored and evaluated all on-site/off-site inventory levels by communicating directly with corresponding production departments or vendors to ensure product availability.
- Completed monthly sales reports to highlight trends and help with team strategizing.
Order Management Specialist
Ricoh USA, Inc
Duluth, GA
07.2015 - 08.2020
- Researched and addressed customer inquiries, questions and issues within 2 business days to promote optimal customer service
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments
- Handled customer credit applications and partnered with credit manager for approval and account setup.
- Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
Freight Billing Clerk
SAIA LTL Freight
Johns Creek, GA
04.2019 - 02.2020
- Generated and submitted freight invoices into AS400 software based upon established accounts receivable schedules and terms.
- Consistent on preparing bills for roughly 1000 customers with 96% accuracy by monthly deadline.
- Responded to client inquiries regarding billing issues and statement discrepancies.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Contact Center Representative
Convergent USA
Atlanta, GA
12.2013 - 07.2015
- Managed over 100 customer calls per day, addressing and resolving customer complaints and subsequent customer service questions.
- Enacted overdue account collection procedures and negotiated adjusted payments through payment plans.
- Scheduled monthly meter readings and assisted meter readers in logging accurate numbers.
Escalation Specialist
Vesta Corporation
Alpharetta, GA
05.2011 - 12.2013
- Managed over 150 customer calls per day, investigating and resolving escalated customer calls through application of superior conflict resolution and problem-solving skills.
- Educated customers about billing and payment processing, offering refunds as last resort to maintain customer satisfaction.
- Trained and coached new call center team members on computer systems and customer service strategies.
Education
Associate of Science - Network Administration
Gwinett Technical College
Lawrenceville, GA12.2023
High School Diploma -
Norcross High School
Norcross, GA05.2011
Skills
- Customer Relations
- Process Improvement
- Database Management
- Supply Chain Management
- Accounts Payable
- Expense Management
- Check Processing
- B2B Sales
- Google Workspace
- MS Office
- SAP CRM
- SAP Concur
- Oracle EBS
- AS400
Timeline
Accounts Payable Clerk
Velociti Services
05.2022 - Current
Inside Sales Coordinator
Hyundai Construction Equipment Americas
03.2021 - 05.2022
Freight Billing Clerk
SAIA LTL Freight
04.2019 - 02.2020
Order Management Specialist
Ricoh USA, Inc
07.2015 - 08.2020
Contact Center Representative
Convergent USA
12.2013 - 07.2015
Escalation Specialist
Vesta Corporation
05.2011 - 12.2013
Associate of Science - Network Administration
Gwinett Technical College
High School Diploma -
Norcross High School
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