DENZEL ROSS
Houston,TX
Summary
Veteran professional with 12+ years of experience in armed security, government contracting, and IT operations. Proven track record supporting DoD and U.S. Navy missions, resolving Tier 2 technical issues, and generating over $500K in B2B sales. Skilled in executive protection, Active Directory, HubSpot CRM, and leading under pressure in high-risk environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Elite Armed Guard
Allied Universal
09.2024 - Current
- Elite Level IV Armed Guard protecting Texas’ largest grocery retailer (H.E.B) under a high-security contract
- Certified in handcuffing, baton, taser, and firearms; skilled in threat deterrence, access control, incident response, and crisis de-escalation
- Maintain a visible deterrent, enforce safety protocols, and ensure protection of assets, personnel, and property at critical infrastructure sites
- Protected $3M+ in assets across 5+ secure facilities
Business Development Manager
Dreamworks Govcon LLC
11.2023 - Current
- Generated over $700K in federal and commercial contract sales across logistics, distribution, and real estate sectors
- Led outreach and relationship-building with agencies and private firms using HubSpot CRM, email campaigns, and cold calling
- Connected with contractors, vendors, and procurement officers to negotiate terms and close B2B deals
- Identified opportunities on SAM.gov, developed winning strategies, and coordinated proposal submissions
- Played a key role in managing ongoing contract projects, ensuring deliverables, timelines, and compliance were met
- Built strategic alliances with subcontractors and investors, enhancing the company’s capacity to fulfill multi-industry contracts
Help Desk Technician (Tier 2)
Peraton
10.2023 - 06.2024
- Advanced Tier 2 support for U.S. Navy shore and offshore operations, specializing in Active Directory management, system diagnostics, and user access control
- Led troubleshooting for escalated technical issues, providing expert support in networking, server administration, and user authentication systems
- Demonstrated growing expertise in cybersecurity compliance and enterprise IT operations for government clients
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem-solving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Help Desk Technician
S.A.I.C
12.2021 - 06.2023
- Provided Tier 1 technical support across the entire Department of Defense, resolving a wide range of hardware, software, and network issues
- Skilled in CRM systems, Active Directory administration, password resets, user account management, and remote troubleshooting
- Delivered high-level customer service while following strict cybersecurity protocols and maintaining system integrity across classified networks
- Familiar with the platform Servicenow
- Resolved 1,200+ help desk tickets with 95%+ FTR
Private Security Contractor
Garda World Federal Service
03.2021 - 06.2021
- Conducted regular risk assessments to identify and address potential vulnerabilities in client properties.
- Supervised armed security operations for high-risk government facilities overseas, ensuring protection of U.S. personnel, assets, and classified information in hostile environments
- Led mission planning, threat assessments, and team movements while maintaining strict compliance with military security protocols, rules of engagement, and force protection standards
- Provided detailed threat intelligence briefings to both clients and internal teams, enhancing overall situational awareness.
88M Motor Transport Operator
United States Army
11.2017 - 02.2020
- Led and trained teams in convoy operations, cargo transport, and route security
- Managed logistical planning, vehicle maintenance oversight, and mission coordination
- Trusted with leadership responsibilities early, ensuring safe, timely movement of personnel and equipment
- Maintained high standards in risk assessment, situational awareness, and operational readiness
- Led 30+ convoy missions in hostile zones with zero loss incidents
- Maintained proficiency in tactical planning options and convoy defense techniques.
Education
Texas State University
San Diego Mesa College
Skills
- Active Directory Management
- Windows OS Support
- Microsoft Office Suite
- HubSpot CRM
- ServiceNow
- Cybersecurity Compliance
- Threat Assessment
- Executive Protection
- Armed Security Operations
- Personal Protection Detail
- B2B Client Outreach
- Project Coordination
Certification
• CompTIA Security+ (DoD 8570 Compliant)
• Level IV Armed Security License (TOPS Certified – TX)
• LTC Firearm License – Texas
• Certified in Baton, Taser, Firearm & Handcuff Protocol
Timeline
Elite Armed Guard
Allied Universal
09.2024 - Current
Business Development Manager
Dreamworks Govcon LLC
11.2023 - Current
Help Desk Technician (Tier 2)
Peraton
10.2023 - 06.2024
Help Desk Technician
S.A.I.C
12.2021 - 06.2023
Private Security Contractor
Garda World Federal Service
03.2021 - 06.2021
88M Motor Transport Operator
United States Army
11.2017 - 02.2020
San Diego Mesa College
Texas State University
Similar Profiles
MAGELLA LOUIUSMAGELLA LOUIUS
Security/Screener (arm, unarmed) at Allied Barton Security/ Allied UniversalSecurity/Screener (arm, unarmed) at Allied Barton Security/ Allied Universal
Michael RodriguesMichael Rodrigues
Security Officer at Allied Barton/Allied UniversalSecurity Officer at Allied Barton/Allied Universal
Arlincia RobinsonArlincia Robinson
Coca-Cola at Universal Protection Services/Allied Universal Security ServiceCoca-Cola at Universal Protection Services/Allied Universal Security Service
Loreli McColeLoreli McCole
Site Supervisor at Allied UniversalSite Supervisor at Allied Universal
Michael LoveMichael Love
Warehouse Worker at Altair StricklandWarehouse Worker at Altair Strickland