James Solt
Armed Security
Copperas Cove,TX
Summary
Detail-oriented security professional with extensive experience in threat assessment, incident response, and emergency management. Proven ability to monitor premises, control access, and prepare comprehensive reports to enhance safety and security protocols.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Elite Armed Security Guard
Allied Universal Security
Austin, Texas
10.2022 - Current
- Monitored premises to ensure safety and security of property and personnel.
- Conducted regular patrols to identify potential security breaches and hazards.
- Responded promptly to alarms and incidents, following established protocols.
- Assisted in controlling access points, verifying credentials of visitors and employees.
- Prepared detailed reports on daily activities and security incidents for management review.
- Collaborated with local law enforcement during emergency situations as needed.
- Provided excellent customer service to clients by addressing inquiries and concerns.
- Trained new security staff on procedures, policies, and emergency response protocols.
- Monitored entrances and exits to prevent unauthorized access.
- Intervened on disturbances and utilized de-escalation techniques to prevent physical intervention and destruction of site property.
- Maintained order and safety while providing customer service and information to facility visitors.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Performed security patrols of designated areas to ensure safety and deter criminal activity.
- Remained alert at all times for potential risks posed by individuals on the premises.
- Maintained logs of surveillance activities, incidents, and other related information.
- Conducted foot patrols in high-traffic areas to identify suspicious activities or persons.
- Operated two-way radios to communicate with colleagues regarding security issues.
- Adhered strictly to established security protocols including lockdowns due to threats or emergencies.
- Trained new employees on operational guidelines for armed security guards.
- Observed and reported any hazardous conditions or activities within the premises.
- Provided emergency medical response when needed such as administering CPR or first aid.
- Interacted courteously with visitors while verifying their identity through valid credentials.
- Tracked vehicles on premises, including license plate numbers.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Achieved TSO1 certification alongside TMO 1 and 2, demonstrating advanced security skills.
Customer Service Representative
GC Services
Copperas Cove, Texas
10.2021 - 10.2022
- Resolved customer inquiries through phone and email communication.
- Provided accurate product information and troubleshooting support to clients.
- Documented customer interactions in the CRM system for future reference.
- Collaborated with team members to enhance service delivery processes.
- Escalated complex issues to management for timely resolution.
- Maintained up-to-date knowledge of company policies and procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed positive relationships with customers through friendly interactions.
- Promoted available products and services to customers during service, account management and order calls.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Correctional Officer
Williamson County Sheriff Department
Georgetown, Texas
11.2008 - 04.2021
- Monitored inmate behavior to maintain safety and security within the facility.
- Conducted regular inspections of living quarters and common areas for contraband.
- Assisted in emergency situations, following established protocols and procedures.
- Documented incidents and wrote reports for management review and records.
- Collaborated with law enforcement and external agencies during inmate transport.
- Enforced facility rules and regulations, ensuring compliance among inmates.
- Participated in training sessions to stay updated on safety practices and policies.
- Communicated effectively with colleagues to coordinate daily operations and activities.
- Inspected cells and conducted random searches of common areas.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Maintained clear and open communications with facility areas to support safe operations.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Applied non-violent response tools and physical restraint during problematic situations.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Oversaw public areas and grounds to verify cleanliness and inmate safety.
- Supervised offender work assignments and evaluated performance for compliance with standard regulations.
- Maintained compliance with TCOLE certification standards to ensure adherence to state regulations.
Correctional Officer
Bell County Sheriff's Department
Belton, Texas
03.2008 - 11.2008
- Monitored inmate behavior to maintain safety and security within the facility.
- Conducted regular inspections of living quarters and common areas for contraband.
- Assisted in emergency situations, following established protocols and procedures.
- Documented incidents and wrote reports for management review and records.
- Collaborated with law enforcement and external agencies during inmate transport.
- Enforced facility rules and regulations, ensuring compliance among inmates.
- Participated in training sessions to stay updated on safety practices and policies.
- Communicated effectively with colleagues to coordinate daily operations and activities.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Inspected cells and conducted random searches of common areas.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Maintained clear and open communications with facility areas to support safe operations.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Upheld professional standards by maintaining TCOLE certification, ensuring operational integrity.
Juvenile Correctional Officer
Texas Youth Commission
San Saba, Texas
03.2001 - 02.2008
- Supervised youth in secure facilities to maintain safety and order.
- Conducted routine inspections of living quarters and common areas for safety.
- Implemented behavior management strategies to encourage positive interactions.
- Collaborated with counselors to develop individualized treatment plans for residents.
- Responded to emergencies by utilizing crisis intervention techniques effectively.
- Documented incidents and daily activities in detailed reports for review.
- Trained new staff on policies, procedures, and safety protocols consistently.
- Engaged youth in recreational activities to promote social skills and teamwork.
- Provided counseling services to juvenile offenders to address behavioral issues.
- Investigated reports of misconduct by inmates and took appropriate disciplinary action when necessary.
- Attended court proceedings when required as an expert witness providing testimony related to an inmate's case.
- Managed daily operations within the facility, including discipline, recreational activities, medical and mental health care, and educational programs.
- Developed positive relationships with inmates through constructive interactions while enforcing rules fairly.
- Maintained accurate records of all violations and incidents involving juveniles.
- Directed and supervised juveniles in a correctional setting, ensuring safety of all inmates.
- Monitored security cameras throughout the facility to ensure safety of staff and inmates.
- Counseled family members of inmates on available resources for rehabilitation purposes after release from custody.
- Performed basic first aid procedures when necessary due to injury or illness among inmates.
- Participated in regular training sessions related to policy changes or new procedures.
- Enforced rules and regulations related to inmate conduct and behavior in accordance with established policies.
Education
High School Diploma -
Copperas Cove High
Copperas Cove, TX05-1991
Skills
- Threat assessment
- Incident response
- Surveillance monitoring
- Access control
- Report writing
- Emergency management
- First aid administration
- Training and mentorship
- De-escalation techniques
- Situational awareness
- Security equipment
- Vehicle operation
- Mobile patrol
- CCTV system operations
Accomplishments
- Life Saving Awards Williamson County Sherriffs Department
Certification
- TSO1
- TMO1,02,03
- Allied Elite Certified
Timeline
Elite Armed Security Guard
Allied Universal Security
10.2022 - Current
Customer Service Representative
GC Services
10.2021 - 10.2022
Correctional Officer
Williamson County Sheriff Department
11.2008 - 04.2021
Correctional Officer
Bell County Sheriff's Department
03.2008 - 11.2008
Juvenile Correctional Officer
Texas Youth Commission
03.2001 - 02.2008
High School Diploma -
Copperas Cove High