Denzelle Larkin
Philadelphia,PA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options, and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Temple
05.2023 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
Care Navigator
Merakey
08.2022 - 03.2023
- Taught patients and families to use at-home medical equipment.
- Delivered support to medical staff in completion of patient paperwork.
- Followed document protocols to safeguard confidentiality of patient records.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Recommended service improvements to minimize recurring patient issues and complaints.
Health Resource Specialist
Access Matters
08.2021 - 08.2022
- Improved organizational filing systems for confidential client records, resulting in improved accessibility and efficiency.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Conducted assessments of clients to evaluate medical needs.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
PA- Peer Navigator
University of Pittsburgh Medical Center, UPMC
04.2019 - 08.2022
- Build a rapport and strengthen relationships with patients
- Assist patients with navigating through the health care system and resources
- Assess barriers for patients and providing/linking them to appropriate community services
- Providing support and education to patients to ensure that they can take control of their healthcare.
- Educated members on gaps in care and assisted with scheduling provider appointments.
- Collaborated with local organizations to expand health services and resources.
Support Specialist
Emmaus Community of Pittsburgh
03.2014 - 06.2019
- Observe and monitor residents behaviors and responses to treatment
- Assist residents with activities of daily living
- Utilize the “five rights” policy to administer medications to residents
- Assist residents with financial responsibilities.
Education
Associate of - Psychology
Community College of
Allegheny County
Pittsburgh, PASchool - undefined
Penn Hills Senior High School
Pittsburgh, PA2010
Skills
- Experience providing
- Customer service to a diverse
- Population
- Remarkable problem solving
- Skills
- Excellent ability to organize
- And lead a team
- Great communication skills
- With staff, residents and the
- General public
- Proficient in
- Microsoft office
- Including Word, Excel,
- Outlook and Powerpoint
- Resource Coordination
- Verifying Coverage
Certification
CPR - American Heart
Association
Act 33/34 Clearances
Timeline
Mental Health Technician
Temple
05.2023 - Current
Care Navigator
Merakey
08.2022 - 03.2023
Health Resource Specialist
Access Matters
08.2021 - 08.2022
PA- Peer Navigator
University of Pittsburgh Medical Center, UPMC
04.2019 - 08.2022
Support Specialist
Emmaus Community of Pittsburgh
03.2014 - 06.2019
Associate of - Psychology
Community College of
Allegheny County
School - undefined
Penn Hills Senior High School