DEOMI SMITH

• Interpreted regulatory rules or rule changes and communicated with others through corporate policies and procedures.
• Prepared and submitted regulatory file applications and supporting documentation.
• Received, researched and resolved consumer inquiries.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Maintained energy and enthusiasm in fast-paced environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.

• Manage staff day to day by assigning roles and tasks
• Interview, hire, manager payroll and other HR duties
• Create weekly work schedule
• Pay monthly bills
• Night auditing by counting down cash register drawers
• Complete end of day procedures via POS system, complete any paperwork.
• Developed processes to save on costs and prevent losses.
• Enhanced regional branch performance by implementing proven management processes to increase revenue.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Trained new employees on proper protocols and customer service standards.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Scheduled employees for daily shifts, taking into account customer traffic and employee strengths.
• Monitored daily cash discrepancies, inventory levels.

• Demonstrate understanding of compliance requirements for medical devices and labeling
• Labeling design and development
• Demonstrate ability to manage several projects simultaneously
• Customer focused with a good understanding of our customer and commercial stakeholder needs
• PLM System and ERP System knowledge
• Capable of influencing in a matrix environment
• Able to lead weekly meetings for project updates.

• Develop ingredient statements and labels that accurately reflect the product design and provide critical information to our customers
• Manage projects from concept, development to market launch
• Prepare documentation of transmittals for USDA products and maintain record of approvals
• Cooperative work with Nutrition Services and Business Unit Leaders to ensure all claims are accurate and within company policies
• Maintain knowledge of USDA/FDA rules and regulations to facilitate response to inquiries from internal and external customers, regulatory agencies and members of the business community
• Assure website and marketing materials for products are accurate and provide data critical to our customer’s end use of our products
• Provide courteous, timely and accurate responses to internal and external customers, ensuring customers are fully satisfied.

• Proactively identify ingredient compliance and quality issues
• Develop solutions and execute corrective actions for ingredient management
• Review & approve vendor documentation & questionnaires as alternative suppliers
• Enter requests to introduce new ingredients in the Global New Ingredient Database and fill pertinent quality and regulatory data in SAP
• Investigate ingredient substitutions from a regulatory standpoint
• Approve global formula changes requests for raw materials
• Support regulatory flavor issues with flavor creation, quality control, operations purchasing, and environmental, health & safety
• Review ingredients to see if they meet FCC (Food Chemical Codex) requirements for spec change requests
• Represent the department at Regional Issue Management weekly meetings
• Monitor work que via email in the North America and Globally shared Mailboxes to satisfy inquiries and requests
• Raw material composition contact for stabilization of SAP
• Complete formula management approval from a regulatory standpoint.

• Support internal & external customer requests for Customer Care Team/ Sales Force.
• Create scientific documentation for all incoming requests for finished flavors (spec, kosher, nutrition, MSDS, continuing guarantee, natural, allergen, GMO, country of origin, etc.)
• Manage incoming requests to be completed within 48 hour cycle time
• Request samples for finished product data to be analyzed for document generation
• Create Certificate of Analysis for samples
• Legally name customer records for International, Domestic & Canadian customer documentation
• Train new and temporary employees
• Complete customer forms for assigned customer base
• Acts as a technical resource to Customer Care, Quality Control, Quality Assurance, Flavor Creation, Applications, and Operations departments.

• Review new requests from customers and route them to the appropriate departments for finished goods
• Manage customer telephone hotline for customer and technical information services
• Issue on-file documents to customers
• Complete special projects in a timely manner.

• Complete quality testing on military pre-packaged pouches, as a quality lab tech.
• Generate databases, production/ efficiency reports and approve departmental payroll, as a packaging clerk.
• Request and update raw material kosher certificates for rabbinical review., Assistance in early childhood development, as a raw material kosher administrator.

• Conduct satisfaction surveys of recent parents and patients
• Process data and verbatim comments.

· Telemarketer - Conduct surveys for business and economic research.

· Teacher’s Aide- Assistance in early childhood development.

· Art & Culture Coordinator - Event planning & organization of on campus programs.

· Crew Leader -Employee management and training..