Deon Brooks I
Cincinnati,OH
Summary
Dynamic retail professional with a proven track record at Thorntons Gas Station, excelling in customer service and inventory management. Skilled in training staff and implementing effective sales strategies, I enhance operational efficiency and foster strong customer relationships, driving significant improvements in store performance and satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Manager
Thorntons Gas Station
Cincinnati, OH
03.2024 - Current
- Mitigated business risks by working closely with staff members and assessing performance.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Established customer service standards and monitored staff compliance.
Department Manager
Menards
Evendale, OH
08.2023 - 03.2024
- Managed daily operations, ensuring efficient workflow and productivity.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Performed opening and closing duties as part of management team and handled cash management.
Sales Manager
Harbor Freight Tools USA
Cincinnati, OH
03.2013 - 08.2023
- Developed and implemented sales strategies to increase market share.
- Performed sales consultations and educated clients on products and services.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Education
Certificate - Computer Repair
Computer Education Institute
Marietta, Ga.09-2001
Skills
- Customer service
- Inventory management
- Cash handling
- Sales forecasting
- Staff training
- Visual merchandising
Certification
- Certificate of Completion for Computer Repair in 2001
References
References available upon request.
Timeline
Store Manager
Thorntons Gas Station
03.2024 - Current
Department Manager
Menards
08.2023 - 03.2024
Sales Manager
Harbor Freight Tools USA
03.2013 - 08.2023
Certificate - Computer Repair
Computer Education Institute
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