Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Deon Brooks I

Cincinnati,OH

Summary

Dynamic retail professional with a proven track record at Thorntons Gas Station, excelling in customer service and inventory management. Skilled in training staff and implementing effective sales strategies, I enhance operational efficiency and foster strong customer relationships, driving significant improvements in store performance and satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Store Manager

Thorntons Gas Station
Cincinnati, OH
03.2024 - Current
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Established customer service standards and monitored staff compliance.

Department Manager

Menards
Evendale, OH
08.2023 - 03.2024
  • Managed daily operations, ensuring efficient workflow and productivity.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Performed opening and closing duties as part of management team and handled cash management.

Sales Manager

Harbor Freight Tools USA
Cincinnati, OH
03.2013 - 08.2023
  • Developed and implemented sales strategies to increase market share.
  • Performed sales consultations and educated clients on products and services.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.

Education

Certificate - Computer Repair

Computer Education Institute
Marietta, Ga.
09-2001

Skills

  • Customer service
  • Inventory management
  • Cash handling
  • Sales forecasting
  • Staff training
  • Visual merchandising

Certification

  • Certificate of Completion for Computer Repair in 2001

References

References available upon request.

Timeline

Store Manager

Thorntons Gas Station
03.2024 - Current

Department Manager

Menards
08.2023 - 03.2024

Sales Manager

Harbor Freight Tools USA
03.2013 - 08.2023

Certificate - Computer Repair

Computer Education Institute
Deon Brooks I