DEON DRAKE
Charlotte,NC
Summary
Results-driven professional with expertise in environmental compliance and training. Proven track record in enhancing operational efficiency and fostering team collaboration, leading to significant process improvements. Skilled in managing multiple projects while prioritizing tasks and meeting deadlines. Strong problem-solving abilities and effective communication skills contribute to achieving organizational objectives.
Overview
7
7
years of professional experience
Work History
Petcare Associate
PetSmart
09.2019 - 08.2021
- Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
- Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
- Identified signs of distress or illness in animals and responded swiftly with appropriate measures.
- Boosted customer satisfaction through personalized pet care services that addressed individual pet needs.
- Improved pet health and wellbeing by administering medication, conducting routine checkups, and addressing any special needs.
- Collaborated with coworkers to complete tasks efficiently and effectively, supporting overall team objectives.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Engaged with customers to identify their unique requirements and preferences.
- Adjusted availability to fill shifts and ensure business operations ran smoothly.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Paint Mixer
Lowes Home Improvement
- Increased accuracy in color matching by regularly calibrating colorimeter devices and updating formula databases as needed.
- Collaborated with team members to ensure clean and organized workspace, enhancing efficiency and safety.
- Enhanced color matching by calibrating colorimeter devices and updating formula databases.
- Tracked material usage, batch numbers, and lot codes to ensure accurate traceability.
- Communicated with supervisors about workload status and potential bottlenecks, facilitating smoother operations.
- Maintained detailed records of material usage, batch numbers, and lot codes for accurate traceability purposes when required.
- Reduced waste by carefully tracking inventory levels and disposing of expired materials in a responsible manner.
- Tracked inventory levels and disposed of expired materials responsibly, minimizing waste.
- Consistently adhered to company policies regarding health and safety regulations while handling hazardous materials during the mixing process.
Canine Coach
Dogtopia
09.2021 - 08.2022
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Ensured a secure environment for animals by giving them consistent attention during owner absences.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Ensured pet safety and wellness in owners' absence by securing yard gates and removing potential hazards.
- Ensured timely feeding schedules were maintained for all dogs within the facility according to owner-provided instructions.
- Adjusted group dynamics to support the integration of new dogs into daycare groups.
- Communicated professionally with pet owners via phone, email, and text.
- Exercised animals regularly with walks and rigorous play activities.
- Provided excellent care to dogs with special needs, ensuring they received proper medication and attention.
- Assisted in the recruitment and training of new team members by sharing best practices and mentoring them throughout their onboarding process.
- Fostered staff collaboration through participation in regular team meetings aimed at improving safety standards and quality of care.
Warehouse Associate
Amazon
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Ensured personal and team safety by following guidelines around moving machinery.
- Collaborated with team members to consistently meet daily targets and streamline task completion.
- Executed inventory control by accurately counting and restocking merchandise to maintain optimal inventory levels.
- Consistently lifted materials weighing as much as 60 pounds.
- Worked safely around moving machinery.
- Took on various roles within the warehouse, including receiving, shipping, and inventory control duties.
Pest Control Technician
Clear Defense Pest Control
09.2022 - 05.2025
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Maintained high standards of professionalism through clean appearance and courteous interactions with clients, enhancing customer trust.
- Advised customers on preventive measures to proactively reduce pest infestations, fostering long-term property care.
- Conducted property walk-throughs to assess conditions and identify infestations, leading to effective pest isolation and treatment.
- Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
Cargo Agent
Quantem Aviation Services
05.2025 - Current
- Coordinated cargo loading and unloading operations to ensure timely departures.
- Monitored compliance with safety regulations during cargo handling procedures.
- Assisted in maintaining accurate inventory records for all incoming and outgoing shipments.
- Utilized cargo management systems to streamline operational workflows and improve efficiency.
Education
High School Diploma -
Olympic HighSchool
Charlotte, NC08.2019
Skills
- Loading and unloading
- Order picking
- Packaging and labeling
- Shipping and receiving
- Forklift Operation
- Environmental compliance
- Safety regulations
- Safety training and certification
- Chemical safety
- Quality control procedures
- Continuous improvement mindset
- Problem-solving
- Cross-functional collaboration
- Time management
- Training and mentoring
- Effective communication
- Collaborative skills
- Waste management
Timeline
Cargo Agent
Quantem Aviation Services
05.2025 - Current
Pest Control Technician
Clear Defense Pest Control
09.2022 - 05.2025
Canine Coach
Dogtopia
09.2021 - 08.2022
Petcare Associate
PetSmart
09.2019 - 08.2021
Warehouse Associate
Amazon
Paint Mixer
Lowes Home Improvement
High School Diploma -
Olympic HighSchool