Deon M. Shields
Middletown
Summary
Dedicated customer service professional with over 10 years of experience in the financial industry directly supporting merchants and other financial partners. Along with having the ability to manage and provide successful outcomes in the cleaning industry; with over 10 years of experience.
Overview
14
14
years of professional experience
Work History
Sonshine Commercial Cleaning
09.2021 - Current
- Maintaining a clean environment from dusting, restroom cleaning, trash removal, dust mopping, vacuuming, wet mopping along with other duties to ensure a clean operational environment for our client and public
Collections Management Relationship
fis
Mason
04.2022 - 10.2022
- Pulling of daily and monthly reject reports AribaPay Supplier, Merchant ACH rejects and Wire Below Minimum reports
- Monitor and work email boxes, track, and record numbers of resolved ACH rejects, notify internal and external clients in the collections process
- Check current hold lists for Tiers 1, 2, and 3 release and manage funds to the high thousands of dollars with resolving and holding accounts
Client Relations Account Manager
fis
05.2013 - 04.2022
- Assist merchants via inbound calls with questions and/or concerns about their merchant services with Discover
- Handle complaints/concerns quickly and efficiently to maintain a positive merchant relationship
- Provide support with new account set-up, online reporting and general inquiries related to merchant’s day to day processing
Team Lead/Location Supervisor
Cushman & Wakefield/Access Cleaning Company
10.2019 - 01.2021
- Team Lead/location supervisor running of daily cleaning operations such as leading in interview process, training of new employees, timesheet records, supply drop offs
- Ensuring and consulting with employees and clients to keep good relationships keeping moral up in difficult situations
- Managing over 12 people in over 10 buildings mentoring and challenging employees outside of job relations to ensure an overall since of belonging
Fraud Customer Service Representative
fis
01.2011 - 05.2013
- Received incoming and placed outgoing calls to cardholders & financial institutions to minimize fraud loss
- Assisted with training of new team members as well as any other duties as asked or assigned by leadership
- Cross-trained in various areas as well as systems to assist team where needed
Education
Associate of business administraton -
university of phoenix
01.2014
Skills
- Proficiency with Microsoft Suite (Word, PowerPoint, Excel, Outlook)
- Strong organizational skills
- Excellent written and verbal communication
- Experience with various Worldpay from FIS products (MDS, iQ)
Timeline
Collections Management Relationship
fis
04.2022 - 10.2022
Sonshine Commercial Cleaning
09.2021 - Current
Team Lead/Location Supervisor
Cushman & Wakefield/Access Cleaning Company
10.2019 - 01.2021
Client Relations Account Manager
fis
05.2013 - 04.2022
Fraud Customer Service Representative
fis
01.2011 - 05.2013
Associate of business administraton -
university of phoenix
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