Deon Wrenn
District Heights,MD
Summary
Experienced audiovisual specialist with over 7+ years in logistics management and customer engagement. Skilled in troubleshooting and problem resolution to deliver seamless event experiences. Recognized for strong discernment, independent problem-solving, and the ability to simplify technical challenges for stakeholders.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Musical Director
New Bethel Baptist Church
Washington , DC
12.2023 - Current
- Guided musicians to elevate their skills and enhance performance quality through targeted feedback.
- Conducted rehearsals to prepare musicians for performances, fostering collaboration and musical synergy.
- Worked closely with singers and instrumentalists to refine their performances.
- Established strong relationships with performers through ongoing constructive feedback, promoting a supportive rehearsal environment.
- Played different musical instruments to accompany and complement praise teams.
Meeting Production Specialist
VersaTech Inc.
White Oak, MD
11.2022 - Current
- Provided on-site support for conferences, trainings, and webinars, troubleshooting issues in real-time for over 1200 participants.
- Coordinated virtual support for 12 FDA advisory committee and site visit meetings, ensuring successful execution over nine months.
- Led technical support for commissioners' meetings and events, enhancing engagement for participants during FDA Classic 5K and poster sessions.
- Delivered white-glove AV services, consistently receiving positive feedback from executives and stakeholders.
- Diagnosed and resolved audio-visual challenges during live events to uphold quality standards.
- Delivered seamless event experiences through effective troubleshooting and real-time problem resolution, minimizing disruptions.
- Maintained composure in high-stress environments while supporting virtual meeting spaces such as Microsoft Teams, Zoom, and WebEx.
- Resolved support needs without requiring supervision.
Audio Visual Support Specialist
Indigo IT Solutions
Washington, District of Columbia
04.2022 - 11.2022
- Provided high-quality AV support for executive-level meetings, ensuring error-free sessions.
- Set up and operated AV equipment for live events, enhancing participant engagement.
- Assisted with presentation setups, ensuring seamless display of materials from Microsoft products like PowerPoint, Teams, Word, and Excel.
- Executed daily operations, managing general duties, PMI tracking, and room sweeps to ensure optimal AV setup.
- Maintained digital signage systems via Bomgar Remote software maintaining ~100% uptime
Education
Bachelor of Arts - Music Technology
Bowie State University
Bowie, MD05-2017
Skills
- Audio-visual equipment setup
- Stakeholder communications
- Virtual/hybrid video conferencing support
- Logistics management
- Customer engagement
- Technical troubleshooting
- Problem analysis
- Detailed documentation
- Stress management
- Emotional intelligence
Certification
AVT
Accomplishments
Employee of the Quarter, Q4 2018
Timeline
Musical Director
New Bethel Baptist Church
12.2023 - Current
Meeting Production Specialist
VersaTech Inc.
11.2022 - Current
Audio Visual Support Specialist
Indigo IT Solutions
04.2022 - 11.2022
Bachelor of Arts - Music Technology
Bowie State University