Deonate Rivers
Manor,TX
Summary
Dynamic Access Service Representative with a proven track record at Baylor Scott & White, excelling in patient registration and insurance verification. Recognized for enhancing patient satisfaction through exceptional customer service and effective communication. Committed to maintaining HIPAA compliance while training new staff, fostering a collaborative and efficient team environment.
Overview
3
3
years of professional experience
Work History
Access Service Representative
Baylor Scott & White
01.2023 - Current
- Facilitated patient access by managing appointment scheduling and registration processes.
- Utilized electronic health record systems to maintain accurate patient information and streamline workflows.
- Collaborated with healthcare teams to ensure timely communication of patient needs and service updates.
- Trained new staff on access procedures, enhancing team efficiency and service quality.
- Ensured smooth transitions between shifts through thorough documentation and clear handoff communications among team members.
- Assisted in training new hires on department processes and procedures, contributing to a knowledgeable workforce ready to provide exceptional service to patients.
- Maintained strict adherence to HIPAA regulations while handling sensitive patient information, ensuring confidentiality and security at all times.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided excellent customer service to patients and medical staff.
- Verified insurance coverage and eligibility to ensure seamless billing processes.
- Provided compassionate support to families, addressing concerns and answering questions during their time of need.
- Verified insurance coverage, coordinating with insurers to ensure accurate billing information.
- Enhanced patient satisfaction by promptly and accurately registering emergency room patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
Education
High School Diploma -
MANOR HIGH SCHOOL
Manor, TXSkills
- Patient confidentiality
- Documentation accuracy
- Professionalism and courtesy
- Insurance verification
- Data entry proficiency
- Customer service
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- HIPAA compliance
- Verbal and written communication
- Patient check-in
- Registration and admissions
- Phone and email etiquette
- Flexible schedule
- Patient registration
- Data entry
- Payment processing
- Patient identity verification
- Teamwork
- Teamwork and collaboration
- Time management
- Punctual and hardworking
- Calm and effective under pressure
- Multitasking
- Excellent communication
Timeline
Access Service Representative
Baylor Scott & White
01.2023 - Current
High School Diploma -
MANOR HIGH SCHOOL