TANYA CHANCE
Dix Hills
Summary
Detail-oriented healthcare service professional with expertise in patient account management, insurance verification, and customer relations. Ensures compliance with healthcare regulations while safeguarding patient confidentiality. Streamlines billing processes and collaborates with medical teams to elevate service quality and enhance patient satisfaction.
Service-minded Access Service Representative with background in customer service and healthcare. Experienced in patient registration, appointment scheduling, and insurance verification. Strengths include multitasking, conflict resolution, and communication skills. Previously improved efficiency of patient flow through effective management of front desk operations.
Overview
1
1
Certification
6
6
years of post-secondary education
15
15
years of professional experience
Work History
ACCESS SERVICE REPRESENTATIVE
NORTHWELL HEALTH
BAY SHORE
05.2023 - Current
- Facilitated patient access by managing registration and check-in procedures, ensuring smooth patient flow.
- Provide empathetic customer service to enhance patient and family experience during visits.
- Expedited insurance verification by remaining informed on current policies and procedures, minimizing delays.
- Collaborated with healthcare teams to maintain accurate patient information, enhancing workflow efficiency.
- Ensure compliance with healthcare regulations and maintain patient confidentiality at all times.
- Utilized electronic health record systems to maintain accurate patient information.
- Assisted in resolving patient concerns through effective communication and problem-solving.
MEDICAL BILLER ACCOUNTS RECEIVABLE
NSDEA DIABETES & ENDO ASSOCIATES
NEW HYDE PARK
09.2021 - 03.2023
- Processed and submitted medical claims, ensuring compliance with industry regulations to minimize claim denials.
- Reconciled patient accounts and resolved billing discrepancies, facilitating timely payments and improving cash flow.
- Communicated with insurance companies to resolve payment discrepancies effectively.
- Utilized billing software to enhance accounts receivable tracking and reporting accuracy.
- Collaborated with providers to gather documentation for accurate claim processing.
- Collaborate with healthcare providers to obtain necessary documentation.
- Maintain patient accounts and update billing records regularly.
- Addressed patient billing inquiries professionally, enhancing patient satisfaction and trust.
- Communicate with insurance companies to resolve payment discrepancies.
SENIOR ACCOUNT SERVICE REPRESENTATIVE
NORTHWELL HEALTH
NEW HYDE PARK
06.2011 - 05.2021
- Mentored junior staff, enhancing teamwork and overall performance.
- Analyzed client feedback, improving service delivery protocols.
- Analyzed client feedback to enhance service delivery protocols.
- Coordinated with providers to ensure timely updates of patient accounts.
- Maintained compliance with industry regulations in account management.
Education
LIBERAL ARTS -
NASSAU COMMUNITY COLLEGE
GARDEN CITY 09.2020 - 07.2026
Certified Coding - Coding And Certification
Hunter Business School
GARDEN CITY, NY 07.2026 - 07.2026
GED -
Boces
GARDEN CITY, NY 05.1991 - 05.1991
Skills
- Patient account management
- Billing and claims
- Insurance verification
- Claims processing
- Electronic health record systems
- HIPAA compliance
- Medical coding
- Healthcare customer service
- Regulatory compliance
- Data entry proficiency
- Problem resolution
- Team collaboration
- Patient confidentiality
Certification
Coding Certificate in Process
PROJECTS
Issue and Trends for Multiple Specialties
Accomplishments
Second highest performing Revenue Cycle collector with a proven ability to identify trends, uncover issues, and implement creative, solution focused strategies to improve outcomes.
LANGUAGES
English
Timeline
Certified Coding - Coding And Certification
Hunter Business School
07.2026 - 07.2026
ACCESS SERVICE REPRESENTATIVE
NORTHWELL HEALTH
05.2023 - Current
MEDICAL BILLER ACCOUNTS RECEIVABLE
NSDEA DIABETES & ENDO ASSOCIATES
09.2021 - 03.2023
LIBERAL ARTS -
NASSAU COMMUNITY COLLEGE
09.2020 - 07.2026
SENIOR ACCOUNT SERVICE REPRESENTATIVE
NORTHWELL HEALTH
06.2011 - 05.2021
GED -
Boces
05.1991 - 05.1991