Tanisha Porter
Cranston,RI
Summary
Detail-oriented Patient Access Representative experienced in customer service, insurance verification, and patient registration. Enhanced patient experiences through effective communication and process improvements while ensuring HIPAA compliance and efficient check-in procedures. Focused on delivering reliable support and streamlining admission processes to drive patient satisfaction.
Overview
19
19
years of professional experience
Work History
Patient Access Representative
Rhode Island Hospital
Providence, RI
06.2007 - Current
- Managed patient registrations and insurance verifications to ensure accurate data entry.
- Facilitated communication between patients and healthcare providers, enhancing service delivery.
- Coordinated scheduling of appointments, optimizing workflow for clinical staff.
- Trained new employees on systems and processes, fostering team efficiency.
- Implemented process improvements that reduced patient wait times significantly.
- Led initiatives to streamline patient check-in procedures, increasing overall satisfaction rates.
- Analyzed patient feedback to identify areas for service enhancement and quality improvement.
- Developed training materials for staff on compliance with healthcare regulations and policies.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Delivered excellent customer service by actively listening to patients and understanding their needs.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Boosted team morale and productivity by sharing knowledge and best practices in patient access processes.
- Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
- Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient appointments with doctors' schedules to ensure timely care. in respective doctors' calendars and followed up with reminder phone calls.
- Processed patient payments efficiently to ensure accurate financial records. from patients and scanned identification and insurance cards.
Education
Associate of Science -
Medical Terminology - Medical And Legal
School of Medical And Legal
Providence, RI05-1998
Skills
- Patient registration
- Insurance verification
- Eligibility determination
- Insurance billing
- Medical billing
- Payment processing
- Fee collection
- Patient check-in
- Appointment scheduling
- Patient admissions
- Pre-admission processing
- Diagnostic scheduling
- Healthcare systems navigation
- HIPAA compliance
- Data entry
- Data collection
- System updating
- Multitasking
- Problem-solving
- Conflict management
- Team collaboration
- Leadership skills
- Training management
- Customer service
- Communication etiquette
- Verbal and written communication
- Empathetic communication
- Relationship building
- Patient account management
- Flexible availability
- Communication systems
- Patient interviewing
- Data entry
- Patient interviewing
Timeline
Patient Access Representative
Rhode Island Hospital
06.2007 - Current
Associate of Science -
Medical Terminology - Medical And Legal
School of Medical And Legal