Deondra Covington
West Park,FL
Overview
15
15
years of professional experience
Work History
CUSTOMER SERVICE ADVOCATE
Conduent LLC
08.2021 - Current
- Maintained detailed records of customer interactions for future reference and follow up actions
- Demonstrated strong communication skills while interacting with customers via phone, email, chat or in-person
- Utilized problem-solving techniques to identify root cause of customer complaints and develop effective solutions
- Performed account maintenance activities such as updating contact information and billing details.
DISPATCHER
Calder Casino
04.2015 - 03.2021
- Excelled in multitasking to manage a high call volume with professionalism and efficiency
- Proficiently used computer systems for data entry, tracking, and managing of driver information
- Maintained accurate records of dispatches, pickups, and deliveries
- Provided timely updates on order status and delivery times to customers and drivers.
ADMINISTRATIVE MANAGER
Steven & Steven Electric
01.2010 - 02.2015
- Excelled in customer service, resolving complex issues quickly and professionally
- Utilized excellent communication and interpersonal skills to collaborate with colleagues, clients, and vendors
- Managed day-to-day operations of a busy office environment, including scheduling appointments and ordering supplies
- Maintained accurate records of financial transactions and other business documents
- Established positive working relationships with internal departments and external customers and vendors.
Education
ASSOCIATE IN ARTS (A.A.) IN BAKING AND PASTRY -
Johnson & Wales University
Providence, RI05.2010
HIGH SCHOOL DIPLOMA -
South Broward High School
Hollywood, FL06.2008
Skills
- Motivated team player experienced in providing exceptional customer service
- Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints
- Possesses exceptional communication, organizational, and multitasking skills
- Committed to providing the highest quality service and creating a positive customer experience
- Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients
- Proven ability to quickly assess customer needs and provide appropriate solutions
- Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge
- Committed to streamlining processes to improve customer service efficiency and satisfaction
- Detail-oriented professional with experience in records management, Microsoft Office, and customer service
- Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals
- Sales Transactions
- Professional telephone demeanor
- Written Communication
- Interpersonal Communication
- Document Control
- Problem-solving abilities
References
References available upon request
Timeline
CUSTOMER SERVICE ADVOCATE
Conduent LLC
08.2021 - Current
DISPATCHER
Calder Casino
04.2015 - 03.2021
ADMINISTRATIVE MANAGER
Steven & Steven Electric
01.2010 - 02.2015
ASSOCIATE IN ARTS (A.A.) IN BAKING AND PASTRY -
Johnson & Wales University
HIGH SCHOOL DIPLOMA -
South Broward High School