Deondra McGregory
Henderson,NV
Summary
Dynamic and results-driven professional with extensive experience at DoorDash, excelling in delivery scheduling and route optimization. Proven ability to enhance customer satisfaction through effective communication and time management. Skilled in logistics coordination and committed to safety compliance, ensuring efficient operations and timely service delivery.
Overview
15
15
years of professional experience
Work History
Driver
DoorDash
Las Vegas, Nevada
06.2023 - Current
- Delivered food orders promptly and efficiently, enhancing customer satisfaction.
- Navigated various routes using GPS for optimal delivery times.
- Managed time effectively to complete multiple deliveries per shift, maximizing service availability.
- Communicated with customers to confirm order details and resolve concerns, ensuring a positive delivery experience.
- Adhered to safety regulations while driving and handling food items.
Fulfillment Associate
Amazon
Las Vegas, USA
12.2016 - 08.2023
- Packaged customer orders accurately for timely shipping.
- Sorted and organized inventory to enhance order fulfillment efficiency.
- Logged incoming shipments into inventory management systems to ensure accurate inventory levels.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Trained new associates on safety protocols and procedures to foster a safer work environment.
Server
Denny
Las Vegas, USA
12.2014 - 08.2015
- Remembered orders accurately to enhance service speed and customer satisfaction
- Demonstrated patience to foster positive customer interactions and resolve inquiries
- Explained dish preparations to enhance customer understanding and dining experience
Customer Service Associate
AT&T
Bakersfield, USA
10.2013 - 11.2014
- Resolved customer service and billing complaints by exchanging merchandise, refunding money, adjusting bills, and verifying appropriate changes.
- Conferred with customers by telephone or in person to provide product or service information, process orders, cancel accounts, and gather complaint details.
- Documented customer interactions and transactions, capturing inquiries, complaints, and actions taken to ensure accurate records.
PJ Star Investments
Bakersfield, USA
01.2012 - 01.2013
- Administer bedside or personal care, such as ambulation or personal hygiene assistance.
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor and advise clients on utilities, hygiene, nutrition, or infant care
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
- Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapist.
Receptionist
Budget Medical Clinic
Bakersfield, USA
10.2010 - 11.2011
- Compiled and maintained patients' medical records to document conditions and treatments, supporting research and care improvement efforts.
- Reviewed records for completeness, accuracy, and compliance with regulations, processed patient admission or discharge documents, and maintained confidentiality of medical records.
- Developed and maintained health record indexes and storage systems to efficiently collect, classify, and analyze information.
Education
High School Diploma -
East Bakersfield High School
Bakersfield, CA05-2012
Skills
- Delivery Scheduling
- Route optimization
- Logistics Coordination
- Load Optimization
- Safety compliance
- Vehicle inspection
- Inventory Management
- Transaction Processing
- Urinalysis
- Vitals
- Rooming Patients
- Eye Chart Exams
- Patient Positions
- HIPAA
- Basic ICD-9 and CPT-4
- Patient Insurance and Billing
- Medical Manager
- Word Processing/Data Entry
- Aseptic/Sterile Technique
- Customer Service
- Telephone Etiquette
- Appointment Scheduling
- Time management
- Client Interaction
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Driver
DoorDash
06.2023 - Current
Fulfillment Associate
Amazon
12.2016 - 08.2023
Server
Denny
12.2014 - 08.2015
Customer Service Associate
AT&T
10.2013 - 11.2014
PJ Star Investments
01.2012 - 01.2013
Receptionist
Budget Medical Clinic
10.2010 - 11.2011
High School Diploma -
East Bakersfield High School