Deondra Peters
Altamonte Springs,FL
Summary
Accomplished Store Manager with a proven track record at Goodwill Industries of Central Florida, enhancing customer satisfaction and streamlining operations. Expert in customer service and problem-solving, I've led teams to exceed performance goals through innovative training and mentoring. Skilled in multitasking and organization, I've successfully aligned departmental objectives with corporate vision, driving significant improvements in efficiency and productivity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
Goodwill Industries Of Central Florida
Orlando, FL
04.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Team Leader Manager
Concentrix
Lake Mary, FL
08.2017 - 04.2021
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Education
No Degree - Nail Technician
Hollywood Institute of Beauty Careers
Hollywood, FL06.2024
High School Diploma -
Seminole High School
Seminole, FL05.2012
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Store Opening and Closing
Accomplishments
- Increased sales y 3.6% by coaching department managers on new merchandising standards.
- Exceeded monthly store sales goals 3 months in a row.
- Resolved product issue through consumer testing.
Certification
- CPR & AED Training - 2yrs
Timeline
Store Manager
Goodwill Industries Of Central Florida
04.2021 - Current
Team Leader Manager
Concentrix
08.2017 - 04.2021
No Degree - Nail Technician
Hollywood Institute of Beauty Careers
High School Diploma -
Seminole High School